[Remote] Bank Chief Operations Officer

Note: The job is a remote job and is open to candidates in USA. Sezzle is a fintech company on a mission to financially empower the next generation, transforming the shopping experience with innovative payment solutions. They are seeking a Bank Chief Operations Officer to oversee daily banking operations, vendor management, payment processing, and collections oversight, ensuring compliance and operational excellence.

Responsibilities

• Manage day-to-day banking operations, partnering closely with product and engineering on strategy and design
• Assist with optimization of cash movement processes and settlement timing
• Monitor ACH, wire, RTP, card settlement, and other payment activities to ensure timely processing and settlement
• Oversee funding flows, merchant payouts, customer repayments, and operational cash movements
• Investigate and resolve payment exceptions, returns, rejects, and settlement discrepancies
• Support new bank integrations, account openings, and banking partner/vendor onboarding activities
• Oversee operational performance of customer servicing and collections activities, ensuring alignment with company policies, regulatory requirements, and customer experience objectives
• Monitor servicing workflows related to payment processing, delinquency management, hardship accommodations, account maintenance, and customer communications
• Partner with internal teams and third-party servicing or collections vendors to ensure service level agreements (SLAs), performance metrics, and compliance standards are consistently met
• Review delinquency trends, collection effectiveness, cure rates, roll rates, and operational KPIs to identify opportunities for improvement
• Support implementation and monitoring of collections strategies, including payment reminders, recovery initiatives, and loss mitigation programs
• Ensure servicing and collections processes comply with applicable consumer protection laws, regulatory guidance, and internal controls
• Collaborate with Risk, Compliance, Legal, and Product teams to enhance servicing operations and improve customer outcomes
• Assist in vendor oversight, audits, and performance reviews related to servicing and collections partners
• Serve as the primary operational relationship manager for banking partners, payment processors, servicing providers, collections agencies, and other critical third-party vendors
• Monitor vendor performance against contractual obligations, service level agreements (SLAs), key performance indicators (KPIs), and operational standards
• Conduct regular vendor reviews to assess operational effectiveness, compliance adherence, customer outcomes, and risk management practices
• Partner with Compliance, Risk, Legal, Procurement, and Internal Audit teams to support vendor due diligence, onboarding, ongoing monitoring, and periodic risk assessments
• Oversee issue management and remediation efforts with third-party providers, ensuring timely resolution of operational incidents, customer impacts, and control deficiencies
• Review and challenge vendor reporting, operational metrics, and exception trends to identify opportunities for improvement and risk mitigation
• Support contract renewals, business reviews, and governance meetings with strategic vendors and banking partners
• Ensure third-party activities comply with applicable regulatory requirements, company policies, information security standards, and consumer protection expectations
• Develop and maintain vendor oversight documentation, procedures, performance scorecards, and governance reporting for senior management
• Collaborate with internal stakeholders to evaluate new vendors, operational capabilities, and outsourcing opportunities that support Sezzle's growth objectives
• Maintain operational controls to ensure accuracy and completeness of financial transactions
• Develop reporting and dashboards to monitor operational performance and exceptions
• Ensure banking operations comply with applicable regulations, internal policies, and partner requirements
• Support audits, regulatory examinations, and compliance reviews
• Maintain documentation of operational procedures and controls
• Escalate operational risks and control issues appropriately
• Identify opportunities to improve operational efficiency through automation and process redesign
• Collaborate with Product, Engineering, and Data teams to implement scalable solutions
• Participate in testing and implementation of new payment products, banking services, and operational enhancements
• Serve as a primary contact for external stakeholders regarding operational matters
• Work closely with Accounting, Compliance, Risk, Product, Engineering, and Customer Support teams
• Communicate operational issues, trends, and recommendations to management

Skills

• Bachelor's degree in Finance, Accounting, Business, Economics, or a related field
• 3–7 years of experience in banking operations, treasury operations, payment operations, or fintech operations
• Strong understanding of ACH, wire transfers, payment settlements, reconciliations, and cash management
• Experience working with core banking vendors, banking partners and financial institutions
• Advanced data analysis skills
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Excellent problem-solving and communication skills
• Experience within fintech, payments, lending, BNPL, or digital banking environments
• Knowledge of NACHA operating rules and payment network regulations
• Experience with treasury management systems and reconciliation platforms
• Familiarity with SQL, Looker, Tableau, or similar reporting tools
• Understanding of SOX controls, operational risk frameworks, and financial compliance requirements

Benefits

• Competitive compensation and equity opportunities.
• Flexible work environment.

Company Overview

Company H1B Sponsorship