[Remote] Senior UI/UX Designer - Enterprise Modernization
Note: The job is a remote job and is open to candidates in USA. Dice is seeking a Senior UI/UX Designer to support a federal enterprise modernization initiative involving a large-scale contact center platform and related user-facing systems. This role will lead user experience strategy, interaction design, and usability optimization efforts to ensure intuitive and accessible digital experiences for various users.
Responsibilities
- Lead end-to-end UI/UX strategy for enterprise contact center and related digital systems
- Conduct user research activities including stakeholder interviews, persona development, workflow analysis, and usability evaluations
- Translate business and functional requirements into wireframes, mockups, prototypes, interaction flows, and design specifications
- Design intuitive user interfaces that support high-volume operational environments and diverse user groups
- Apply human-centered design principles to improve usability, efficiency, and user satisfaction
- Develop and maintain design systems, style guides, and reusable UI components as appropriate
- Collaborate with Business Analysts to ensure alignment between documented requirements and user experience artifacts
- Partner with development teams to support implementation and ensure design fidelity
- Facilitate usability testing sessions and incorporate feedback into iterative design improvements
- Ensure user interface designs align with accessibility and inclusive design best practices
- Support user adoption and change management efforts by aligning design decisions with training and workforce enablement strategies
- Contribute to continuous improvement initiatives focused on enhancing system usability and operational effectiveness
Skills
- 10+ years of professional UI/UX experience, including significant experience supporting enterprise system implementations or digital modernization initiatives
- Demonstrated experience designing for complex operational environments (e.g., contact centers, service platforms, case management systems, or similar enterprise applications)
- Strong portfolio showcasing wireframes, prototypes, and implemented UI solutions
- Experience conducting user research and usability testing and applying findings to iterative design improvements
- Proficiency with modern design and prototyping tools (e.g., Figma, Adobe XD, Sketch, Axure, or similar)
- Working knowledge of accessibility and inclusive design principles
- Experience collaborating with cross-functional teams including business analysts, developers, and program leadership
- Strong written and verbal communication skills with the ability to present design concepts to technical and non-technical stakeholders
- Ability to obtain and maintain a Public Trust clearance
- Experience supporting federal or other highly regulated environments
- Familiarity with enterprise contact center systems or customer service operations
- Experience contributing to digital modernization or transformation initiatives
- Knowledge of Agile or hybrid delivery methodologies
- Relevant UX, human-centered design, or accessibility certifications
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