[Remote] Team Lead – Customer Service & Sales

Note: The job is a remote job and is open to candidates in USA. AO Globe Life is dedicated to empowering their team to deliver exceptional service and innovative life insurance solutions. They are looking for a customer-first representative to manage inbound communications, consult on customer success, and build lasting relationships with clients.

Responsibilities

• Manage Inbound Communications: Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care
• Consult on Customer Success: Advise customers on how to best leverage our life insurance products and services based on their unique needs, ensuring they have the right solutions
• Maintain Product Expertise: Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategically aligned with our offerings
• Resolve Customer Pain Points: Address complaints and concerns with effective, positive solutions that enhance overall customer satisfaction
• Build Lasting Relationships: Foster enduring, trust-based relationships by consistently delivering above-and-beyond service

Skills

• 1-2 years of proven experience in supporting client success, preferably in a customer service setting
• Excellent written and verbal communication abilities
• A positive, proactive attitude with the capacity to address and resolve customer issues effectively
• A passion for delivering exceptional service and delighting customers at every interaction
• Strong time-management and prioritization skills to manage multiple tasks in a dynamic environment

Benefits

• Flexible Work Arrangements: Enjoy a flexible schedule with options for remote work or in-office collaboration with our Illinois team—empowering you to achieve a healthy work-life balance.
• Competitive, Performance-Based Compensation: Benefit from performance-based pay, enticing bonuses, weekly pay, and a comprehensive benefits package covering medical, dental, and prescription care.
• Perks of a unionized position with potential stock options.
• World-Class Training & Mentorship: Gain access to ongoing, high-quality training led by experienced mentors.
• Career Growth & Advancement: Begin your journey as an agent and customer service representative, mastering the essentials of life insurance sales and customer success. As you excel, you’ll have the opportunity to transition into management and leadership roles.

Company Overview