[Remote] Customer Support Specialist
Note: The job is a remote job and is open to candidates in USA. Fluke Corporation is a global leader in creating software and technology solutions for reliability. As a Customer Support Specialist, you will provide high-quality support to customers, troubleshoot issues, and help ensure customers gain maximum value from Fluke's products.
Responsibilities
- Learn and support Fluke Reliability software products in Microsoft and web-based environments
- Provide responsive, high-quality support to customers, partners, and internal teams via phone, email, chat, and web meetings
- Troubleshoot and resolve customer-reported issues using analytical thinking and structured problem-solving
- Clearly document issues, findings, and resolutions to ensure accurate follow-up and knowledge sharing
- Manage multiple tasks during live interactions, including researching solutions while communicating clearly with customers
- Collaborate closely with teammates to deliver a consistent, customer-centered support experience
- Approach each interaction with empathy, understanding the support experience from the customer’s perspective
Skills
- Strong problem-solving skills and a desire to help others resolve technical issues
- Ability to clearly explain technical information verbally and in writing in English
- Strong organizational skills and comfort working in a fast-paced environment
- Self-motivation and the ability to work effectively with minimal supervision
- Bachelor's degree (or equivalent practical experience)
- Mechanical aptitude or interest in technical systems
- Previous customer service or technical support experience
- Familiarity with databases or software applications
Benefits
- A supportive, team-oriented environment with strong onboarding and training
- Clear pathways for career growth and internal mobility across multiple departments
- Hands-on experience with industry-leading reliability software
- Ongoing learning and skill development opportunities
- Competitive compensation and comprehensive benefits package
- A workplace that values inclusion, collaboration, and continuous improvement
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