[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Worthy.com is a company dedicated to remaking the world of pre-owned luxury jewelry, focusing on quality, sustainability, and expert valuation. They are seeking a Customer Support Representative who will handle high-volume inbound calls, communicate effectively with clients, and work cross-functionally to ensure a seamless client experience.

Responsibilities

• Handle high-volume inbound calls from prospective and existing clients
• Quickly, clearly, and professionally communicate with clients on a regular basis to understand their questions, providing accurate and timely information and solutions in response
• Work cross-functionally between teams to support a seamless client experience from start to finish
• Work in tandem with our Sales and Operations Team to ensure all item updates are appropriately communicated and all follow-through is taken
• Prioritize your time according to the impact of the issue on the client's account and effectively provide solutions to issues or concerns in a timely manner
• Identify new and better ways of solving problems that improve our product, our processes, and our Seller experience

Skills

• 1-2 years of professional experience in a customer service or customer experience role
• High School Diploma or equivalent
• Customer service mindset focusing on client success while operating in a fast-paced, fluid operating environment
• Sensitive to issues of urgency and be able to take ownership in escalating customer concerns as needed
• Proven front-office experience handling high incoming call and email volume
• Availability for the following shifts: 9:30 am - 6 pm ET
• Familiarity with MS Office/Google Apps Suites and CRM platforms (i.e, Salesforce, Hubspot)
• Spanish-speaker is a plus

Benefits

• A supportive, inclusive atmosphere in an organization that values your contributions
• Opportunities for personal and professional growth through work experience and mentorship
• An attractive and equitable compensation package, including salary and stock options
• A generous benefits program featuring generous paid time off, comprehensive medical benefits, 401K plan, commuter program, health & wellness perks, and so much more

Company Overview