[Remote] Epic Application Analyst, Clinical

Note: The job is a remote job and is open to candidates in USA. QuadMed is looking for a Clinical Epic Application Analyst to join their team. This role involves supporting Epic applications by analyzing workflows, configuring the system, and collaborating with end-users to ensure effective implementation and maintenance of the EMR system.

Responsibilities

• Analyzes business and user requirements and collaborate with teams to design and build technology or process solutions which automate or improve the EMR system to support business strategies
• Supports the Epic application by guiding the solution design, training resources, and supporting processes to ensure the successful engagement and sustainment of the solution while considering associated workflows and how the application(s) integrate with the clinical environments
• Communicates effectively with coworkers, users, vendors, and leadership by actively listening, respectful correspondence and discussions and timely follow up
• Produces quality deliverables throughout the change lifecycle, demonstrated by design session deliverables, knowledgeable build activities, essential testing functions, and comprehensive implementation methodology
• Supports and maintains the EMR by working with the IT Helpdesk and vendor in analyzing current issues and resolving through short term corrective action, root cause analysis, permanent corrective action process
• Works with Reporting team to ensure proper system design to facilitate data capture. (i.e., Informatics / Data Integrity)
• Supports EMR related projects in the role of system subject matter expert regarding the system in question
• Assists in change management related to systems including reviewing release notes, coordinating system upgrades, and working with the Training Department
• Promotes teamwork, stewardship, and accountability throughout the department
• Participates in vendor demos, site visits, and system health checks
• Recommends and designs technology solutions to business problems
• Utilizes online resources to learn about new functionality; how to implement/troubleshoot functionality
• Participates in meetings with vendors to troubleshoot Electronic Health Record issues and to gather requirements/recommendations for functionality
• Participates in or leads projects with minimal direction from CS Lead, Sr. CS Analyst or Operations
• Creates, reviews, and executes system wide test plans
• Evaluates new releases of the Electronic Health Record System and recommends which new features to implement
• Tests new releases of the system, this includes pre and post upgrade testing and informing about system changes
• Ability to work independently with minimal supervision, multitask, prioritize, adapt to change, attention to detail
• Continuously helps to improve the organization’s products and processes
• Troubleshoot problems and address questions from users and provide on-call support on a rotating basis
• Document build specifications, team processes and clinic workflows

Skills

• Bachelor's degree preferred
• Minimum three (3) years' experience in IT in a healthcare organization required
• Minimum four (4) years' experience as an Analyst in Epic applications required
• Must be certified in at least one of the following Epic applications: EpicCare Ambulatory, MyChart
• Experience with design, build and configuration of an EMR environment
• Experience with design, build and configuration of Epic applications
• Experience with appointment scheduling and registration workflows in a healthcare setting
• Broad knowledge of and experience with practice management applications and their interdependencies
• Experience with multi-facility design, planning and coordination of IS systems
• Demonstrated knowledge of healthcare business
• General knowledge of project management
• Demonstrated business analysis skills and experience
• Strong time management skills and ability to work on multiple projects at once
• Excellent written and verbal communication skills across multiple disciplines
• Demonstrated customer service and collaboration skills working with end users
• Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion
• Strong problem-solving skills
• Self-motivated with the ability to work both independently as well as with a team
• Clinic back-office workflow experience preferred
• Clinic front office workflow experience preferred

Benefits

• Comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance
• 401(k) retirement savings
• Paid time off
• Holidays

Company Overview

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