[Remote] Operations Manager
Note: The job is a remote job and is open to candidates in USA. Confidential company is seeking an Operations Manager with a strong data mindset and experience managing online teams. The role involves hiring and training agents, managing day-to-day operations, and using data to drive improvements.
Responsibilities
- Hire the right agents, and un-hire when performance doesn’t meet the bar
- Manage day-to-day operations and maximize team efficiency
- Oversee and develop a team of online agents
- Conduct training, coaching, and evaluations
- Handle escalations and daily issues—internally and externally
- Promote high performers, demote or exit low performers
- Collaborate with other departments to improve systems and processes
- Use data and dashboards to make decisions, spot gaps, and drive improvements
Skills
- 3+ years of experience as an Operations Manager or in a similar role
- Hands-on experience managing online or remote agent teams
- Track record of hiring, training, promoting, and letting go of agents
- Strong data mindset—you know how to read numbers and act on them
- Solid grasp of tech tools, CRMs, dashboards, and automations
- High-level communication skills and ownership mindset
- Fluent in English—written and spoken
Benefits
- Work with talented people across nationalities in a fast-paced, no-nonsense environment.
- Be part of a company that rewards outcomes, not time.
- Rapid growth for those who perform.
Company Overview