[Remote] Sr. Account Manager, CO

Note: The job is a remote job and is open to candidates in USA. EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most. The Senior Account Manager focuses on the implementation and deployment of new business while nurturing relationships to retain existing business, ensuring service quality and compliance with operational standards.

Responsibilities

• Execute programs to improve service quality, reduce costs, and increase service productivity
• Responsible for the overview, management, and the daily service of accounts in addition to vetting and credentialing service providers
• Identify and properly escalate to management any potential daily challenges or service deficiencies
• Responsible for providing compliance with the Operational Reference Guide (ORG) under the direction of the Area Manager, District Director, and/or Sr. Management
• Maintain strong customer service skills and consistent, professional communication with service providers, parents, and on-site school personnel
• Serves as liaison between department/program heads/district executives and Area Manager
• Train and mentor Account Managers while overseeing their daily activities and work performance under the guidance and request of the Area Manager
• Use effective industry skills and abilities to support our innovative transportation services
• Responsible for the continuous improvement of a safe, efficient, and effective transportation system
• Develop and maintain open communication channels with project contractors, community officials, and agency staff
• Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
• As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Skills

• Minimum education of a bachelor's degree or equivalent experience
• Strong professional communication and customer service skills
• Ability to effectively work with diverse groups of customers and service providers
• Set priorities wisely, multitask, and dynamically solve problems
• Strong familiarity and comfort level with Microsoft Word, Excel and Outlook
• Valid Driver's License with a good driving record
• Drug Screen and Background Check is a Condition of Employment
• Travel as required

Benefits

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Flexible Time Off (FTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

Company Overview