Project Manager – Customer‑Facing Software Development Leader (Remote – Baton Rouge, LA)

About arenaflex – Empowering Communities Through Technology

arenaflex is a forward‑thinking organization dedicated to delivering innovative technology solutions that drive positive change across the state of Louisiana and beyond. Our mission is to partner with higher‑education institutions, industry training programs, and community stakeholders to create software that enhances learning, improves workforce readiness, and supports economic development. With a diverse, collaborative team spread across the United States, arenaflex blends local insight with national expertise to build robust, user‑centric applications that make a real difference.

Why This Role Matters

As the Project Manager – Customer‑Facing Software Development, you will be the linchpin that connects our technical talent with the people and organizations we serve. You will guide complex software projects from concept through launch, ensuring that every deliverable aligns with client expectations, budget constraints, and quality standards. This is a unique opportunity to lead high‑impact initiatives, shape client relationships, and mentor cross‑functional teams—all while working remotely from Baton Rouge, LA, or any location of your choosing.

Key Responsibilities

Strategic Project Leadership

• Own the full project lifecycle: initiate, plan, execute, monitor, and close software development projects.
• Define clear project scopes, objectives, milestones, and deliverables in partnership with stakeholders and the development team.
• Maintain rigorous adherence to timelines, budgets, and quality metrics, adjusting plans proactively to mitigate risks.
• Utilize industry‑standard methodologies (Agile, Scrum, Kanban) and tools (JIRA, Trello, Azure DevOps) to drive efficiency and transparency.

Customer‑Facing Communications & Relationship Management

• Serve as the primary liaison for clients, translating business needs into technical requirements and ensuring mutual understanding.
• Conduct regular status meetings, demos, and reviews to keep clients informed and engaged.
• Anticipate and resolve client concerns swiftly, preserving trust and fostering long‑term partnerships.
• Document client feedback and incorporate it into iterative development cycles to enhance product relevance.

Cross‑Functional Team Collaboration

• Partner with developers, UX/UI designers, quality assurance engineers, and product owners to deliver cohesive solutions.
• Promote an environment of open communication, creativity, and continuous improvement.
• Provide mentorship, guidance, and motivation to team members, clarifying priorities and removing obstacles.
• Coordinate with internal departments such as finance, legal, and operations to align project resources.

Risk Management & Change Control

• Identify potential project risks early and develop robust mitigation strategies.
• Manage scope changes, schedule adjustments, and cost variations through formal change‑control processes.
• Maintain a risk register and communicate impacts to stakeholders in a timely manner.

Reporting, Documentation & Governance

• Produce comprehensive project status reports, dashboards, and executive summaries for internal and external audiences.
• Maintain accurate project artifacts, including charter, work breakdown structure, resource allocation plans, and post‑mortem analyses.
• Ensure compliance with arenaflex governance policies, data security standards, and regulatory requirements.

Essential Qualifications

• Education: Bachelor’s degree in Computer Science, Engineering, Business Management, or a closely related field.
• Experience: Minimum of 3 years proven project management experience in software development, with a strong emphasis on customer‑facing communication.
• Methodologies: Demonstrated mastery of Agile frameworks (Scrum, Kanban) and familiarity with Waterfall where appropriate.
• Tools: Proficiency with project management and collaboration platforms such as JIRA, Confluence, Trello, Microsoft Teams, and Slack.
• Communication: Exceptional written and verbal communication skills, capable of articulating technical concepts to non‑technical audiences.
• Leadership: Ability to inspire, coach, and lead multidisciplinary teams toward shared goals.
• Problem‑Solving: Proactive, analytical mindset with a track record of navigating complex project challenges.

Preferred Qualifications & Additional Assets

• Project Management Professional (PMP) or Certified ScrumMaster (CSM) certification.
• Experience managing remote or distributed teams across multiple time zones.
• Background in higher‑education or workforce‑development technology solutions.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and DevOps practices.
• Knowledge of accessibility standards (WCAG) and inclusive design principles.
• Track record of delivering projects that achieve measurable business outcomes.

Core Skills & Competencies

• Strategic Thinking: Ability to align project goals with broader organizational objectives.
• Stakeholder Management: Skilled at building rapport with clients, senior leadership, and technical staff.
• Time Management: Expert at juggling multiple priorities while meeting deadlines.
• Data‑Driven Decision Making: Comfortable using metrics and KPIs to guide project direction.
• Adaptability: Thrive in fast‑changing environments and embrace continuous learning.
• Ethical Judgment: Commitment to integrity, confidentiality, and compliance.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Project Manager, you will have access to:

• Mentorship programs with senior technology leaders.
• Funding for certifications, conferences, and advanced training.
• Opportunities to lead larger, multi‑year initiatives and influence strategic direction.
• Cross‑departmental rotations that broaden your skill set and network.
• A clear career ladder that can lead to Senior Program Management, Portfolio Management, or Product Leadership roles.

Compensation, Perks & Benefits

arenaflex offers a competitive salary that reflects your education, experience, and the market landscape. In addition to base pay, you can expect:

• Comprehensive health coverage (medical, dental, vision) with multiple plan options.
• Retirement savings plans with employer matching contributions.
• Flexible Benefits Program allowing you to allocate pre‑tax dollars toward dependent care, wellness, and other qualified expenses.
• Generous paid time off, including vacation, sick leave, and 14 paid holidays (with an extended holiday break around Christmas).
• Remote‑work stipend for home office setup, high‑speed internet, and ergonomic equipment.
• Employee Assistance Program (EAP) for counseling, financial advice, and work‑life balance support.
• Professional liability and life insurance options, as well as short‑ and long‑term disability coverage.
• Recognition programs that celebrate individual and team achievements.

Work Environment & Culture at arenaflex

Our culture is built on collaboration, inclusivity, and a shared purpose to make technology work for communities. Key aspects of life at arenaflex include:

• Flexibility: Fully remote work model with flexible hours to accommodate personal commitments.
• Diversity & Inclusion: A workforce that reflects a wide range of backgrounds, perspectives, and experiences.
• Innovation Hub: Regular hackathons, idea‑sharing sessions, and cross‑functional workshops that encourage creative problem‑solving.
• Community Impact: Projects that directly support education, workforce training, and economic development initiatives.
• Supportive Leadership: Managers who prioritize mentorship, transparent communication, and employee well‑being.

Application Process

Ready to lead transformative software projects at arenaflex? Follow these steps to apply:

1. Prepare a tailored cover letter that highlights how your experience aligns with the responsibilities outlined above.
2. Submit an up‑to‑date resume that showcases your project management achievements, especially those involving client interaction.
3. Provide contact information for three professional references who can speak to your leadership and technical acumen.
4. If selected, you will be asked to provide a certified copy of your academic transcript.

All applications will be reviewed on a rolling basis until the position is filled. arenaflex conducts a criminal history check for all new hires and participates in the federal E‑Verify system to confirm employment eligibility.

Join arenaflex – Make an Impact Today

If you are a proactive, client‑focused project leader with a passion for delivering high‑quality software solutions, we want to hear from you. At arenaflex, you will work alongside talented professionals who are committed to using technology as a catalyst for community advancement. Apply now and become a pivotal part of a mission‑driven organization that values your expertise, encourages your growth, and celebrates your successes.