Gas Service Scheduling Administrator
Part-time position based on weekends (7:00am-6:00pm) and holidays (7:00am-4:00pm) Remote role (6-week on-site training period in Charlotte required) 12-month contract with potential for extension or full-time hire Compensation: $18.75-$20.75 per hour ABOUT THE ROLE Brooksource is seeking a Gas Service Scheduling Administrator (SSA) to join our Fortune 500 Energy & Utilities client's Natural Gas Business Unit. The SSA will play a critical role in the daily operations of this unit, and will be responsible for assigning, routing, and adjusting workloads for field service personnel, ensuring all customer service and company-committed work is managed efficiently. This position requires handling a high volume of inbound calls from technicians, first responders, and customers—including emergency situations—requiring strong analytical, judgment, and problem-solving skills to resolve inquiries promptly and accurately. The SSA supports after-hours technician operations and ensures 24/7/365 coverage for emergency calls, monitoring workflow for approximately 350 service technicians across a three-state area. Initial training is onsite in Charlotte, NC, after which the position transitions to remote work. WHAT YOU'LL DO
- Assign, route, and adjust workloads for field service personnel in daily operations for all customer service and company-committed work
- Answer a high volume of inbound calls from technicians, first responders, and customers, including emergency and after-hours calls
- Conduct research and follow up on calls requiring additional information or resolution
- Provide after-hours technician support and maintain 24/7/365 emergency call coverage
- Monitor and optimize workflow for approximately 350 service technicians across a three-state area
- Assess the nature of service calls or emergencies and employ appropriate human relations skills to resolve issues competently
- Utilize analytical and problem-solving skills to resolve customer inquiries accurately and promptly
- Coordinate scheduling of service work and emergency response for the Natural Gas Business Unit
- Work closely with the Planning & Progression department to ensure efficient order assignment and routing
- Adapt to changing operational environments and optimize workloads as needed
WHAT YOU BRING
- Experience with SAP C4C (Cloud for Customer) or CX (Customer Experience) suite
- High school diploma or GED required
- Experience in scheduling, dispatch, or related administrative roles (preferred)
- Strong analytical and problem-solving skills
- Ability to exercise independent judgment in a fast-paced, dynamic environment
- Excellent communication and human relations skills
- Ability to handle high call volumes and emergency situations calmly and efficiently
- Comprehensive knowledge of field operations workflow and workload optimization preferred)
- Willingness to work onsite for 6 weeks of training at the Charlotte North Ops Center (115 Rhyne Road, Charlotte, NC), Monday–Friday starting at 3:30PM, before transitioning to remote work
- Availability to work part-time weekends and holidays (Saturday & Sunday 7AM–6PM, 7AM–4PM on holidays), with opportunities for additional hours
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws. Apply tot his job Apply To this Job