[Hiring] HR People Services Specialist II @Labcorp

Worldwide Salaried Open

Role Description Labcorp is seeking a remote HR People Services Specialist to join our team! Work Schedule: M-F 8:00 a.m. – 5:00 p.m. Pacific Time

Resolves complex HR inquiries from employees through case management, telephony, chat, and appointment bookings.
Ensures timely and high-quality service delivery, meeting performance and quality Service Level Agreements (SLAs).
Drives completion of complex, time-sensitive activities to meet deadlines.
Provides policy guidance and advanced assistance on HR process navigation for employees.
Is subject matter expert (SME) and partners with COEs and Stakeholders on knowledge transfer and process optimization projects to improve employee experience.
Mentors and provides guidance to team members, creates/maintains training content (e.g. job aides), facilitates training sessions, and supports onboarding for new People Services team members.
Drives compliance with global policy and labor laws, documentation standards, process, and data audits.
Identifies and solutions for trends or inefficiencies and contributes to service enhancements projects.
Supports global HR Projects.
Other HR Support as needed.

Qualifications

2 or more years of experience in Human Resources or related field with at least a 2-year degree in Human Resources or a field applicable to the role, OR
3 or more years of experience within Human Resources or related field with a High School Diploma or equivalent.

1 or more years' experience using HR Systems and tools including Workday and ServiceNow.
1 or more years of hands-on experience in a telephony or case management role, demonstrating familiarity with high-volume customer interactions or case handling.
Strong command of English language, both written and verbal.
Advanced issue resolution, problem-solving, and decision-making skills.
Basic knowledge and understanding of AI tools.
Strong attention to detail, ability to manage multiple priorities, and commitment to maintaining confidentiality.
Strong analytical skills.
Excellent communication skills.

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

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