HR People Services Specialist II

Worldwide Salaried Open

Job Description:

Resolves complex HR inquiries from employees through case management, telephony, chat and appointment bookings
Ensures timely and high-quality service delivery, meeting performance and quality Service Level Agreements (SLAs)
Drives completion of complex, time-sensitive activities to meet deadlines
Provides policy guidance and advanced assistance on HR process navigation for employees
Is subject matter expert (SME) and partners with COEs and Stakeholders on knowledge transfer and process optimization projects to improve employee experience
Mentors and provides guidance to team members, creates / maintains training content (e.g. job aides, etc.), facilitates training sessions, and supports onboarding for new People Services team members
Drives compliance with global policy and labor laws, documentation standards, process and data audits
Identifies and solutions for trends or inefficiencies and contributes to service enhancements projects
Supports global HR Projects
Other HR Support as needed

Requirements:

2 or more years of experience in Human Resources or related field with at least a 2-year degree in Human Resources or a field applicable to the role, OR 3 or more years of experience within Human Resources or related field with a High School Diploma or equivalent.
1 or more years' experience using HR Systems and tools including Workday and ServiceNow
1 or more years of hands-on experience in a telephony or case management role, demonstrating familiarity with high-volume customer interactions or case handling
Strong command of English language, both written and verbal.
Advanced issue resolution, problem-solving, and decision-making skills
Basic knowledge and understanding of AI tools
Strong attention to detail, ability to manage multiple priorities, and commitment to maintaining confidentiality
Strong analytical skills
Excellent communication skills.

Benefits:

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