[Remote] Sr Embedded Technical Account Manager
Note: The job is a remote job and is open to candidates in USA. Axon is on a mission to protect life through innovative safety and justice solutions. They are seeking a Senior Embedded Technical Account Manager to oversee the management and delivery of Axon Records Management systems, ensuring successful deployment of technical solutions for public safety clients.
Responsibilities
- Manages all aspects of complex enterprise-grade SaaS product deployments
- Joins forces with the Product and Engineering team to ensure national, state and/or territory requirements are accurately defined
- Oversees program-level change management activities in conjunction with client partners and internal stakeholders
- Ensures program milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition
- Works closely with customers, sales, product, engineering, and software services leaders to define the vision, scope, and delivery timelines for project deliverables
- Participates in the definition of program scope and objectives through research and fact-finding
- Supports work estimation process in support of program planning activities
- Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project
- Scales existing project methodologies to support the deployment of solutions in international markets
Skills
- Bachelor's degree in Business or a related field, or equivalent professional experience
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
- US Citizenship (required for working with sensitive government data; must pass security clearance)
- 5+ years of IT experience in a support or deployment role
- Ability to work autonomously to meet objectives with minimal oversight
- Analytical, strategic, and creative problem-solving skills
- Bilingual proficiency in Spanish and English is required
- PMP certification preferred
- Experience utilizing technical program/project management tracking tools to ensure project tracking and completion, preferably Smartsheet
- Previous experience with international business operations and scaling projects for international markets
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- And yes, we have snacks in our offices
Company Overview