Customer Service Specialist – Hospitality, Catering & Phone Order Support (Part-Time, Variable Hours) at arenaflex
Join arenaflex: Where Every Customer Interaction Matters
Are you a people-first professional who thrives in a fast-paced hospitality environment? Do you find genuine satisfaction in solving problems, building relationships, and ensuring every guest leaves the conversation with a smile? If so, arenaflex invites you to bring your talents to one of the most dynamic customer support roles in the food service and catering industry.
arenaflex is a customer-focused hospitality brand known for delivering exceptional dining experiences both in-restaurant and through convenient phone and mail order services. Our reputation has been built on the foundation of outstanding customer care, and our support team plays a critical role in maintaining that reputation. As a Customer Service Specialist at arenaflex, you will be the voice our customers rely on, the problem-solver they trust, and the relationship-builder who keeps our community coming back.
This is not a typical call center job. This is an opportunity to become a key part of a hospitality-driven organization that genuinely values the human side of customer service. If you enjoy talking to people, love the challenge of resolving diverse customer needs, and want to be part of a team where your contributions are recognized and appreciated, we want to hear from you.
Position Overview
The Customer Service Specialist at arenaflex is responsible for taking full ownership of customer concerns, complaints, inquiries, and orders. Every decision made and every action taken is guided by a commitment to customer satisfaction. This role is ideal for someone who is naturally empathetic, highly organized, and energized by the variety that comes with serving a diverse customer base across phone, mail order, and in-restaurant coordination channels.
As a part-time team member with variable hours, you will be scheduled across mornings, mid-days, and evenings, including weekends and holidays. The flexible nature of this position makes it a great fit for individuals who thrive in non-traditional work schedules, including students, parents, second-job seekers, or anyone who prefers a varied weekly routine.
Key Responsibilities
As a Customer Service Specialist at arenaflex, your day-to-day responsibilities will include but are not limited to:
- Managing high-volume inbound calls: Handling a steady flow of incoming calls from customers placing restaurant orders, mail orders, or seeking information about catering services and menu options.
- Following provided communication scripts: Using established call guides and scripts to ensure consistent, professional, and brand-aligned responses across different topics and customer scenarios.
- Identifying customer needs: Actively listening to each caller, asking the right questions, and conducting necessary research to fully understand and address the customer's specific situation.
- Providing solutions and alternatives: Resolving issues on the first call whenever possible, and offering thoughtful alternatives when the initial request cannot be fulfilled exactly as asked.
- Seizing upsell opportunities: Recognizing natural moments during customer interactions to suggest additional products, add-ons, or premium offerings that enhance the customer experience while supporting business growth.
- Building sustainable customer relationships: Going beyond transactional service to create genuine connections that encourage customer loyalty and repeat business.
- Taking restaurant and mail orders: Accurately processing phone-based restaurant orders as well as mail order requests with attention to detail and efficiency.
- Entering orders into the appropriate systems: Ringing restaurant orders into the Point of Sale (POS) system and inputting mail orders into the dedicated mail order system with precision and care.
- Handling customer concerns and complaints with empathy and professionalism: Treating every issue as an opportunity to demonstrate arenaflex's commitment to service excellence.
- Providing helpful, accurate answers: Responding to questions about catering options, restaurant menus, hours, policies, and general inquiries with confidence and clarity.
Essential Qualifications
To be successful in this role, candidates should possess the following:
- Previous customer support experience: At least one year of relevant experience in a customer-facing role is preferred, though we welcome motivated candidates with strong interpersonal skills who are eager to learn.
- Strong phone and verbal communication skills: The ability to speak clearly, listen actively, and convey information in a friendly, professional manner is essential.
- Customer-first mindset: A genuine passion for helping people and a commitment to exceeding customer expectations in every interaction.
- Adaptability to different personality types: Comfort interacting with a wide range of customers, from those who are easy-going to those who may be frustrated or upset.
- Multi-tasking and time management abilities: The capacity to handle multiple responsibilities simultaneously, set priorities on the fly, and manage time effectively during busy shifts.
- High school diploma or equivalent: A foundational educational requirement that ensures readiness for the responsibilities of the role.
- Proficiency in Microsoft Office: Comfort using Word, Excel, Outlook, and other standard office software to support daily tasks.
Preferred Qualifications and Attributes
While not strictly required, the following qualifications will help you stand out as an applicant:
- Prior experience in the food service, hospitality, or restaurant industry.
- Familiarity with Point of Sale (POS) systems or order management software.
- Experience handling catering orders or coordinating event-related inquiries.
- Bilingual or multilingual communication abilities.
- A track record of meeting or exceeding performance metrics in previous customer service roles.
- Comfort working in a variable schedule environment, including evenings, weekends, and holidays.
Skills and Competencies for Success
At arenaflex, we have identified the core competencies that drive success in this role:
- Active listening: The ability to fully concentrate on what the customer is saying, understand their needs, and respond thoughtfully.
- Problem-solving: A resourceful approach to identifying the root cause of an issue and finding the best possible resolution.
- Emotional intelligence: The capacity to recognize and manage your own emotions while empathizing with customers in a variety of emotional states.
- Attention to detail: Accuracy in order entry, communication, and follow-up is critical to maintaining customer trust.
- Resilience and patience: The ability to remain calm, professional, and solution-focused even during high-pressure or challenging interactions.
- Team collaboration: A willingness to support coworkers, share insights, and contribute to a positive team culture.
- Sales awareness: Comfort identifying and acting on natural opportunities to recommend additional products or services.
Work Schedule and Availability Requirements
This is a part-time, variable-hour position that offers flexibility along with the responsibility of meeting scheduling needs. The role requires availability across the following:
- Shift times: Morning, mid-day, and evening shifts will all be part of the regular rotation.
- Working days: Friday, Saturday, and Sunday availability is required.
- Holiday availability: Must be willing and available to work on scheduled holidays.
- Night shift availability: Some evening shifts will extend into night hours based on business needs.
- Hours per week: Variable, based on business volume, seasonal demand, and operational needs.
While the schedule is variable, this offers an excellent opportunity for individuals who appreciate flexibility and enjoy a non-traditional work routine. We work with our team members to provide schedules in advance and to accommodate personal commitments whenever possible.
Career Growth and Learning Opportunities
At arenaflex, we believe that great customer service is a craft that can always be refined, and we are committed to helping our team members grow professionally. When you join us as a Customer Service Specialist, you gain access to:
- Comprehensive onboarding training that familiarizes you with our systems, products, and customer service philosophy.
- Ongoing coaching and feedback designed to help you sharpen your communication and problem-solving skills.
- Opportunities to develop expertise in catering coordination, order management, and customer relationship building.
- A clear pathway for advancement into senior customer service roles, team lead positions, or specialized areas such as training, quality assurance, or operations support.
- Cross-training opportunities that allow you to expand your skills across multiple areas of the business.
- A supportive environment that recognizes and rewards initiative, reliability, and exceptional performance.
Many of our most successful team leaders started in customer service roles just like this one. If you bring dedication and a willingness to learn, arenaflex will provide the platform for long-term career development.
Our Culture and Work Environment
arenaflex is more than a workplace — it is a community built on shared values of respect, hospitality, and service excellence. Our team members describe our culture as:
- Supportive: Leadership and coworkers are approachable, helpful, and invested in each other's success.
- Fast-paced and engaging: No two days are exactly alike, which keeps the work interesting and rewarding.
- Customer-obsessed: Every team member, regardless of role, understands the importance of the customer experience.
- Team-oriented: We celebrate wins together, support each other through challenges, and value collaboration over competition.
- Recognition-driven: Outstanding performance and dedication do not go unnoticed at arenaflex.
Our work environment is structured to set you up for success. You will have access to the tools, training, and resources you need to perform your job well, and you will be surrounded by teammates who share your commitment to doing great work.
Compensation and Benefits
While specific compensation details will be discussed during the interview process, arenaflex is committed to offering competitive hourly wages that reflect experience and performance. Part-time team members may also be eligible for benefits such as:
- Flexible scheduling that supports work-life balance.
- Employee discounts on arenaflex products and services.
- A positive, team-based work environment.
- Training and professional development opportunities.
- Recognition programs that celebrate individual and team achievements.
- The chance to build lasting customer relationships and develop transferable career skills.
We invest in our people because we know that exceptional customer service begins with engaged, well-supported team members.
How to Apply
If you are ready to take the next step in your customer service career and join a team that truly values your contribution, arenaflex encourages you to apply today. We are looking for individuals who bring energy, empathy, and a strong work ethic to everything they do.
To be considered, please submit your application along with a brief summary of your relevant experience and why you are excited about this opportunity. Candidates who match our requirements will be contacted for an interview.
At arenaflex, every call is a chance to make someone's day better, and every team member is essential to delivering on that promise. If that sounds like the kind of work you want to do, we would love to welcome you to our team.