[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Craft Digital is seeking an Account Manager to handle day-to-day client communication and ensure project timelines are met. The role involves translating client requests into actionable tasks for the development team and managing client relationships effectively.

Responsibilities

• Own day-to-day client communication — emails, Zooms, status updates, and scope conversations
• Translate client requests into Linear tickets with reproduction steps, context, priority, and acceptance criteria
• Run weekly client check-ins and keep clients clear on where their project stands
• Handle light design and copy edits in Figma, Webflow, and similar tools without escalating
• Manage scope and timelines, including delivering clear answers on what's in and out of scope
• Spot expansion opportunities and flag them for the Account Director and founders

Skills

• 3–7 years in agency account management, client services, or a comparable client-facing operations role
• Deeply organized — calendars, checklists, follow-ups, and clean inboxes are your default mode
• Ability to write well under pressure
• Clear and warm client emails that never make a problem worse
• Comfortable reading a Linear ticket and explaining it back to a client in plain English
• Ability to do light design and copy work in Figma and Webflow
• Use of Claude or ChatGPT as part of daily workflow
• Ability to hold a Zoom with a CTO or CMO and be the calm, organized one in the room

Company Overview