[Remote] Customer Service Associate - French Bilingual

Note: The job is a remote job and is open to candidates in USA. FIS is a global fintech company dedicated to innovation in finance. They are seeking a French Bilingual Customer Service Associate to handle basic payment and account-related requests, providing support to clients and escalating issues when necessary.

Responsibilities

• Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of assigned company clients
• Provides standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes
• Enters required data into client provided systems and databases
• Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution
• Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries

Skills

• Fluent in French
• High School Diploma or Equivalent
• Call center or customer service experience
• Computer/technology basic skills
• Remote office internet connection with a minimum download speed of 50Mbps, and a minimum upload speed of 15Mbps is required
• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks
• Typically, No Relevant Experience Required

Benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A competitive salary and benefits
• A work environment built on collaboration, flexibility, and respect

Company Overview