Mortgage Operations Manager- Green Brick Mortgage

About the position Green Brick Mortgage is seeking a motivated and detail-oriented Operations Manager to lead and support mortgage fulfillment teams in a fast-paced, growth-driven environment. This role partners closely with the Vice President of Credit and senior leadership to execute operational strategies, drive performance improvements, and maintain regulatory compliance. This position serves as a key operational leader responsible for managing day-to-day mortgage fulfillment operations while supporting the company’s growth as a captive mortgage provider for builder partners. The Operations Manager ensures efficiency, quality, compliance, and service excellence across business-to-business and business-to-consumer channels.

Responsibilities

• Support senior leadership in executing the operational vision and objectives for the Mortgage Operations Department.
• Manage the daily workflow and performance of mortgage fulfillment teams, including Processing, Underwriting, and Closing functions as assigned.
• Establish and monitor goals and Key Performance Indicators (KPIs) for operational staff to promote accountability and continuous improvement.
• Recruit, train, develop, and retain high-performing mortgage operations staff.
• Provide hands-on coaching, performance feedback, and professional development to team members.
• Promote cross-functional knowledge and collaboration across mortgage operations teams.
• Maintain and manage third-party vendor relationships to ensure service-level expectations are met.
• Monitor operational metrics and contribute to dashboard reporting and performance scorecards.
• Identify process gaps and inefficiencies; collaborate with leadership to implement improvements and document procedures.
• Ensure compliance with all investor guidelines, federal regulations, and applicable state laws throughout the loan fulfillment process.
• Serve as a role model by promoting a strong culture of quality, compliance, and customer service for borrowers and builder partners.
• Assist with audits, exams, and internal reviews as needed.

Requirements

• BS degree in a business-related field (i.e. Finance, Accounting, Real Estate, Business or similar) preferred.
• Experience managing teams in a performance-driven and regulated environment
• Strong working knowledge of mortgage fulfillment operations and workflows
• Practitioner-level knowledge of GSE and Government loan products
• Thorough understanding of mortgage regulations, compliance, and investor guidelines
• Strong interpersonal skills with the ability to build relationships across departments
• Excellent problem-solving, analytical, and decision-making capabilities
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent written and verbal communication skills
• High attention to detail with the ability to work independently or collaboratively
• 8–12 years of progressive experience in the mortgage banking industry
• Minimum of 3–5 years managing mortgage fulfillment or operations teams

Nice-to-haves

• Experience in a captive lending or direct-to-consumer environment preferred

Benefits

• Competitive compensation and bonus program
• Multiple Medical and ancillary benefits
• 401(k) with Company Match
• Home Purchase Discount

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