Auto Claims Adjuster- Entry Level
About the position Responsibilities
- Acquire and apply basic knowledge of auto coverages, auto physical damage, and liability to evaluate and settle high volume and low complexity auto claims.
- Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision.
- Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.
- Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
- Support members, business partners, and claimants through various communication channels to drive timely and effective resolutions.
- Acquire and apply foundational knowledge of Property and Claims (P&C) insurance industry products and services.
- Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
Requirements
- High School Diploma or GED
- Ability to provide exceptional customer service by communicating clearly and professionally using multiple communication channels.
- Ability to prioritize and multi-task while navigating through multiple business applications.
- Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire. Nice-to-haves
- US military experience through military service or as a military spouse/domestic partner
- Bachelor's degree Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education assistance
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