Workforce Management and Planning Director

Worldwide Salaried Open

Job Description:

Build and maintain WFM models for short term and long-term planning
Build and establish operating model to build engagement between the WFM & P capability and operations
Act as strategic leader to establish and mature the WFM&P capability and scale for transactional work
Provide thought-leadership to identify and forecast workforce requirements necessary to execute strategic business plans
Work with Operations, finance, HR, transformation, and analytics to optimize resource allocations and margins
Develop and implement an overall strategic workforce planning roadmap

Requirements:

Ten or more years’ experience in workforce management and planning for large transaction or call operations
5 or more years of experience leading a workforce management function
Proven experience developing and managing workforce models for a variety of domains in health care operations
Experience leveraging analytics applied to models to improve workforce model precision and accuracy

Benefits:

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