Founding Community & CRM Manager

Founding Community & CRM Manager About Aboar dAboard is building a new category of Auto Living .Our mission is to make it easier to live, work, and explore beyond traditional boundaries. Combining automotive-grade engineering, integrated energy systems, and thoughtful living design, Aboard creates travel trailers designed for modern life on the move .As we prepare for launch, we’re looking for a Founding Community & CRM Manager to help build and nurture our earliest community of supporters, reservation holders, and future owners .This is a unique opportunity to join an early-stage startup and help shape the customer experience from day one .Role Overvie wAs the Founding Community & CRM Manager, you will be responsible for building relationships with our audience, managing customer communications, and creating a thriving community around the Aboard brand .You will own the customer journey from first sign-up through reservation and ultimately ownership, ensuring every interaction strengthens trust, engagement, and advocacy .You will work closely with the Founder, Product, and Marketing teams to turn customer insights into better products, better stories, and stronger customer relationships

• *.

What You’ll** • *Do Community Build** • ingBuild and manage Aboard’s community of subscribers, reservation holders, and future own

• ersDevelop programs that increase engagement and participat
• ionIdentify and cultivate early brand advocates and ambassad
• orsFoster meaningful conversations and customer connections across chann
• *els

CRM & Lifecycle Marke** • tingOwn HubSpot CRM and customer segmenta

• tionBuild and manage customer journeys, automation workflows, and nurture campa
• ignsCreate email campaigns, newsletters, and product upd
• atesImprove lead-to-reservation conversion r
• atesMaintain CRM data quality and repor
• *ting

Customer Exper** • ienceDesign and improve the end-to-end customer exper

• ienceEnsure customers feel informed, valued, and connected throughout their jo
• urneyRespond to customer inquiries and coordinate follow-up communica
• tionsDevelop onboarding experiences for reservation ho
• *lders

Events & Customer Enga** • gementOrganize prototype tours, customer meetups, launch events, and virtual se

• ssionsSupport field marketing and experiential
• eventsManage reservation holder experiences and VIP pr
• *ograms

Voice of C** • ustomerCollect customer feedback, feature requests, and product i

• nsightsConduct customer interviews and
• surveysCreate recurring Voice of Customer
• reportsPartner with Product and Marketing teams to identify trends and opport
• *unities

Qualif** ications

• Required3+ years experience in CRM, Community, Customer Success, Customer Experience, or Consumer M
• arketingHands-on experience with HubSpot or similar CRM p
• latformsStrong written and verbal communicatio
• n skillsExperience building and engaging customer com
• munitiesHighly organized with strong project managemen
• t skillsComfortable working in a fast-paced startup env
• ironmentPassion for outdoor lifestyle, travel, mobility, or consumer

products

• PreferredExperience in automotive, RV, outdoor, mobility, or consumer hardware i
• ndustriesExperience managing ambassador or referral
• programsExperience planning and executing custom
• er eventsStartup experience at an early-stag
• e companyFamiliarity with lifecycle marketing, email marketing, and customer
• *analytics

Succe** ss MetricsWithin the first 12 months,

• you will:Build and manage Aboard’s founding customer
• communityIncrease subscriber-to-reservation conver
• sion ratesEstablish scalable CRM and lifecycle marketi
• ng systemsLaunch recurring customer communications and n
• ewslettersDevelop customer advocacy and referra
• l programsCreate a structured Voice of Customer feedba
• ck processHelp grow a passionate community of future Abo
• *ard owners

Why** Join AboardYou’ll help define a new category of mobility and living.This is an opportunity to build a brand, community, and customer experience from the ground up alongside a team with backgrounds from leading automotive, outdoor, and technology companies. If you’re excited about creating meaningful customer relationships and helping shape the future of Mobile Living, we’d love to he ar from you. Location: Orang e, CaliforniaEmployment Ty pe: Full-Time Apply tot his job Apply To this Job