Customer Service Representative - Remote | WFH
Join an esteemed transportation solutions provider with over 80 years of industry presence, renowned for its commitment to nurturing top talent and empowering employees to achieve their career aspirations. We prioritize your personal and professional growth, encouraging you to make a meaningful impact aligned with your individual goals. Position: Customer Service Representative... As a Customer Service Representative, you'll play a pivotal role as the primary point of contact for our valued customers. Working under the guidance of our dedicated customer service supervisor, you'll handle telephone inquiries, manage customer accounts, process payments, and initiate cases for further investigation with utmost diligence and care.
Key Responsibilities
Assist customers in seamlessly navigating the account opening process. Clearly communicate account terms, conditions, and policies to customers. Process account payments and perform end-of-shift cash-out procedures accurately. Maintain high-performance standards to ensure exceptional service delivery. Conduct account maintenance tasks such as changes, adjustments, and statement requests. Reach out to customers for additional account information as needed. Provide support in resolving customer concerns and correspondence. Prepare insightful reports including the CSR Daily Activity report and cash-out report.
Requirements
High School Diploma (some college preferred) and a minimum of 2 years of customer service experience. Proficiency in typing (30 words per minute). Strong computer skills with the ability to multitask across various programs. Willingness to commute to our Union, NJ location (on-site opportunity). Successful completion of a background check and drug test. Job Details Initial 5-week training on-site in Union, NJ, followed by fully remote work from home. Compensation: $17.00/hour; $18.50/hour for bilingual candidates fluent in Spanish. Work schedule: Monday-Friday, 9:00 am - 5:30 pm. Join our dynamic team and embark on a fulfilling career journey where your contributions truly make a difference. We look forward to welcoming you aboard! Employment Type: Full-Time Apply Job!