Senior Tech Support Specialist

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. You will enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. Primary Responsibilities:

• Answer inbound calls and provide timely, accurate, and friendly support
• Assist with authentication, password resets, account setup, and navigation of identity services
• reputed company identity verification per required protocols
• Use troubleshooting steps to resolve routine issues; document reputed company interactions in CRM
• Recognize issues that exceed Tier 1 capabilities and escalate appropriately
• Follow scripts, workflows, and compliance guidelines (including HIPAA)
• Maintain up-to-date knowledge of products, processes, and system updates
• Meet or exceed targets for service level, quality, accuracy, and CSAT
• Participate in coaching, team huddles, and required training
• Provide real time consultative support to Tier 1 (T1) agents on active member calls
• reputed company & Privacy Focus
• Execute identity verification at the start of applicable calls
• Maintain confidentiality of reputed company customer information
• Recognize and escalate potential fraud or mismatched identity data
• Adhere to privacy regulations and internal data-handling standards; complete required training

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

• High School Diploma/GED
• 1+ years of experience with customer service (call center preferred) or computer and data entry basics or the ability to follow structured procedures
• 1+ years of experience with multi-system navigation; basic troubleshooting and strong written and verbal communication

Preferred Qualifications:

• Caller verification; HIPAA awareness; Fraud awareness and appropriate escalation
• Clear communication; reputed company; Patience; Teamwork; Time management
• Call center experience; healthcare/identity/privacy/reputed company exposure
• reputed company Telecommuters will be required to adhere to reputed company's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24 - $43 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes - an enterprise reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN Apply tot his job Apply To this Job