Seller Support Associate, Seller

Description • The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers. • Demonstrates effective, clear and professional written and oral communication... • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues. • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions. Key job responsibilities • Respond to Seller Queries via Phone, Chat and Email • Handle queries from sellers across the world in their time zone • Follow available guidelines while handling contacts to ensure seller experience A day in the life • Ensure Tools and resources are working before handling a contact • Follow guidelines while responding to seller queries • Highlight issues through available mechanisms We are open to hiring candidates to work out of one of the following locations: Virtual Location - TS Basic Qualifications • Speak, write, and read fluently in English Preferred Qualifications • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Company - Amazon Dev Center India - Hyderabad Job ID: A2598995 Apply Job!