Technical Customer Care Specialist I

At Cox Automotive we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with the Dealertrack Customer Care team, part of the Cox Automotive family of businesses, as we are hiring for our Technical Customer... Care Specialist I position. Are you Customer Service oriented and looking for opportunities to grow? Look at the skills below and apply if this sounds like you! This is a Remote Call Center position with the expectation that the candidate will be scheduled Monday - Saturday, to work between the hours of 7AM - 7PM . Candidates can be located anywhere in the United States but must be comfortable working in the Central Time Zone. Key Responsibilities • The Technical Customer Care Rep will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products • Handle routine customer questions relating to product usage, as well as technical support issues • Maintains expert-level knowledge of MotoSnap Solutions and Products • Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function • Accurately logs all customer information in the CRM customer ticketing system • Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure • Follow-up skills • Ability to handle and respond to multiple open issues • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely • Ability to work required shifts both independently and within a team organization • Facilitate communication from Support Team to other departments as needed to complete Cases Qualifications : Minimum • High School Diploma/GED • Generally, less than 2 years of experience • Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs) Preferred • Technical background preferred • Associates Degree or Technical Certification required or equivalent work experience • Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required • Excellent oral and written communication skills • Experience working in a team environment and assisting others as applicable • Ability to type 40+ WPM • Follow-up/follow-through skills • Ability to handle and respond to multiple open issues • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely Apply Job!