Healthcare Call Center/Scheduler (Remote)

SUMMARY We are currently seeking a Connection Advisor to join our Connection Center team. This full-time role will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 6-week training period. The training period will be Monday... through Friday 8:00 AM to 5:00 PM schedule and will be held on campus. Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, fire extinguisher, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within a 100-mile radius of our downtown campus Under general supervision, answers incoming calls and meets caller’s needs by scheduling, canceling or rescheduling appointments for assigned Clinics or Services using call center, electronic health record and departmental technology. Answers inquiries and questions, trouble shoots basic issues and provides information. RESPONSIBILITIES • Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages. • Schedules, cancels and reschedules appointments for patients/callers following standard work and departmental policies and procedures • Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient or caller. • Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and procedures. • Requests and processes payments for co-pays, pre-pays and outstanding balances. • Meets all departmental quality standards • Transfers calls to Telehealth nurses and/or escalates calls to Team Coordinator or Supervisor as needed • Performs other duties as assigned, but only after appropriate training QUALIFICATIONS Minimum Qualifications: • High School Diploma • One year data look-up/data entry experience • Two years’ experience in customer service involving complex analytical problem-solving skills • One year experience in a call center with emphasis in a customer service/medical industry. • 6 Months call center experience or specialized clinic experience -OR- • An approved equivalent combination of education and experience • Bilingual Spanish/English is preferred Job Type: Full-time Pay: From $20.60 per hour Expected hours: 8 per week Benefits: • 403(b) • Adoption assistance • Bereavement leave • Commuter assistance • Credit union membership • Dental insurance • Dependent care reimbursement • Disability insurance • Employee assistance program • Employee discount • Financial planning services • Free flu shots • Free health screenings • Gym membership • Health insurance • Health savings account • Life insurance • Loan assistance • Military leave • On-the-job training • Opportunities for advancement • Paid jury duty • Paid orientation • Paid time off • Paid training • Referral program • Retirement plan • Tuition reimbursement • Vision insurance • Wellness program • Work from home Healthcare setting: • Acute care • Ambulatory surgery center • Birth center • Children's hospital • Clinic • Dental office • ER • High acuity unit • Hospital • Inpatient • JCAHO accredited facility • Level I trauma center • Magnet hospital • Medical laboratory • Medical office • Outpatient • Plasma center • Rehabilitation center • Sleep center • Teaching hospital • Telehealth Medical specialties: • Addiction Medicine • Allergy & Immunology • Anesthesiology • Bariatrics • Burn Care • Cardiology • Cath Lab • Colorectal Surgery • Critical & Intensive Care • Dermatology • Dialysis • Dietetics • Emergency Medicine • Endocrinology • Gastroenterology • Genetics & Genomics • Geriatrics • Hematology • Holistic Medicine • Home Health • Hospice & Palliative Medicine • Hospital Medicine • Hyperbaric Medicine • Infectious Disease • Internal Medicine • Labor & Delivery • Medical-Surgical • Nephrology • Neurology • Nuclear Medicine • Ob/Gyn • Occupational Medicine • Oncology • Ophthalmology • Orthopedics • Otolaryngology • Pain Medicine • Pathology • Pediatrics • Perioperative Care • Physical & Rehabilitation Medicine • Plastic Surgery • Podiatry • Primary Care • Psychiatry • Public Health • Pulmonology • Radiology • Reproductive Endocrinology & Infertility • Rheumatology • Sleep Medicine • Sports Medicine • Surgery • Telemetry • Transplant Surgery • Trauma Medicine • Urology • Wound Care Schedule: • 8 hour shift • Day shift • Holidays • Monday to Friday • No nights • No weekends People with a criminal record are encouraged to apply Application Question(s): • Do you live within 100 miles of Minneapolis, Minnesota? Experience: • Data Entry: 1 year (Preferred) • Call center: 1 year (Preferred) • Healthcare: 1 year (Preferred) Language: • Spanish (Preferred) Work Location: Hybrid remote in Minneapolis, MN 55415 Apply Job!