Customer Service Representative
Job Details Level Entry Job Location Remote Anywhere in US - Remote, CA Position Type Full Time Education Level High School Diploma/GED equivalent Salary Range $18.00 - $20.00 Hourly Travel Percentage None Job Category Operations Description Customer Service Representative Remote Shift will be 10am - 7pm or 11am - 8pm. We are looking for a friendly Customer Service Representative to handle customer questions, escalations, and be able to walk customers through basic troubleshooting or setup processes. This an entry level role for Customer Service and Technical Support focused individuals. The Customer Service team assists insureds, individuals, service providers, and adjusters with claim payments processed by One Inc. To do well in this role, you need to be a people-person who is detail oriented and posse a strong interested in exceeding expectations. Key Responsibilities: Maintain a positive, empathetic, and professional attitude toward customers at all times. Respond... promptly to customer inquiries. Communicate with customers through various channels (i.e., phone, email, chat, etc.). Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary Knowledgeable in our products and services Keep records of customer interactions, transactions, comments, and complaints. Communicate and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional support. Desired Traits: Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development Company Profile: One Inc provides insurance companies a digital payments platform designed to maximize retention of the new generation of policyholders-while reducing security risks and minimizing payment processing costs. One Inc has become the fastest growing digital payments platform in the insurance industry, and now manages more than $15 billion a year in payments for customers. Our talented, ambitious, and innovative team of professionals work collectively to disrupt, pioneer, add value, to solve challenges for our customers and their insureds. One Inc is a high growth company revolutionizing the industry. One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, life insurance, 401(k), commitment to a solid work/life balance, and a policy of promoting from within whenever possible. One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
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