Customer Service Representative ($18-$20/hour / REMOTE)

Employer Industry: Collectibles Authentication and Grading Why Consider This Job Opportunity...

• Salary up to $20+/hour
• In-depth customer service training and opportunities for growth and career improvement
• Equipment provided: PC, 2 monitors, headset, mouse, keyboard, webcam
• Remote work opportunity in various states
• Generous benefits package including health, dental, and vision insurance, 401(k) with company match, paid time off, and annual discretionary bonuses

What To Expect (Job Responsibilities)

• Answer incoming phone calls and provide written correspondence via email
• Assist customers, dealers, and submission centers with their accounts and submissions
• Answer customer inquiries about products and services and make recommendations for optimal product satisfaction
• Maintain customer accounts and collect feedback for product and service improvement
• Prepare product and service reports by analyzing customer information

What Is Required (Qualifications)

• 2+ years of previous customer service/call center experience
• Excellent verbal and written communication skills
• Ability to learn, gain, and retain product and procedural knowledge
• High school diploma or equivalent
• Strong prioritization and time management skills with a high degree of flexibility

How To Stand Out (Preferred Qualifications)

• Experience in collectibles authentication and grading industry
• Knowledge of customer service best practices

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