Call Center Representative, Remote Job

Become an Assembler! We are looking for a Call Center Representative to join our Physician RCM division. If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity. This is a full-time, non-exempt position reporting to our RCM Manager. ? What you'll do • Greet our patients in a friendly and positive manner. • Discuss and answer customer questions with a goal of one call resolution. • Updating confidential information and insurance billing • Process credit card payments. • Manage tasks within our internal work queues updating information as necessary. • Respond to website patient inquires via phone call to discuss concerns and provide resolution. • Work with collection agencies to update and provide accurate... information. • Respond to Attorney requests for balances and correspondence as well as update and bill insurance. • Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns. What we're looking for • At least one year of experience working with patient accounts receivable • Proven experience answer high volume calls in a call center or other customer support role is preferred—previous healthcare experience is a big plus • Excellent communication skills and professional demeanor • The ability to work under tight deadlines • Strong written and verbal communication skills with customer service focused aptitude • Detail-oriented individuals who are team players highly self-motivated • Ability to function well in a fast-paced and at times stressful environment. • Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times. Why join the team? • Be part of something special! We are growing both organically and through acquisitions. • Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way! • Ongoing training and development programs • An environment that values transparency • Virtual and in-person events to connect with your team. • Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office Apply Job!