Sr. Product Owner/ Portfolio Manager - Remote

Hi, Hope you are doing well. My name is Rohen and I represent Vision InfoTech. Let me know if you're interested in the below position. Role: Sr. Product Owner/ Portfolio Manager Location: Remote (CST /EST) Job Type: Contract LinkedIn Profile must be with picture. Top Must Haves: • Salesforce Service Cloud & Salesforce Experience Cloud • AI experience • Product management Responsibilities: • Has 5 Product Owners • Legacy Analysts • Support Page • Customer Hub • Chatbot • Agent Experience • Focus will be on core area of Customer Support Currently amid a Salesforce build vs buy via Client driving factor is that they need a resource to allocate responsibilities Role: • Looking for a Product Owner/Portfolio Manager skill set Senior level. • Come up with uses cases, identify gaps, able to engage impact • Someone who can collaborate, create slides, document their progress, etc. • Someone who can think outside the box, come up with ideas, explore options • 100% Remote would prefer... CST or EST but open to PST About the Role: We are on the lookout for a dynamic and experienced Senior Product Owner with a robust background in Salesforce Service Cloud and Generative AI (GenAI). In this role, you will be pivotal in driving innovative GenAI use cases and developing a strategic roadmap to enhance our service offerings. Your expertise will help bridge business needs with technical solutions, leading impactful projects from ideation to production. Key Responsibilities: • Strategic Vision: Collaborate with business stakeholders and fellow product owners to conceptualize and define GenAI use cases within Salesforce Service Cloud. • Roadmap Development: Develop and maintain a comprehensive product roadmap for GenAI initiatives, ensuring alignment with business goals and customer needs. • Use Case Leadership: Lead discussions and workshops to identify and refine powerful GenAI use cases, translating these into actionable requirements and features. • Cross-Functional Coordination: Oversee the integration of Customer Self Service, Assisted Service, and Engineering functions to deliver cohesive and effective solutions. • Execution Oversight: Manage the end-to-end process from ideation through development to ensure successful implementation and notable production usage of GenAI solutions. • Stakeholder Engagement: Facilitate strong communication and collaboration between business units, engineering teams, and other stakeholders to drive project success. Required Skills and Experience: • Salesforce Service Cloud Expertise: Proven experience with Salesforce Service Cloud, including its functionalities and best practices. • GenAI Knowledge: Strong understanding of Generative AI technologies and their application in enhancing customer service solutions. • Product Ownership: Demonstrated experience in product ownership, including defining product vision, managing roadmaps, and leading cross-functional teams. • Communication Skills: Exceptional ability to engage in high-impact conversations with stakeholders, translating complex technical concepts into actionable business strategies. • Technical Background: Solid understanding of engineering processes and technology integration, particularly in the context of Salesforce and AI. Rohen Singh Talent Acquisition Specialist VISION INFOTECH INC Phone: . Email: 368 Main Street, st#3, Melrose MA 02176 E-Verified Company Apply Job!