REMOTE Bilingual Reservation Agent - $15.40/hr - $16.40/hr - Start 10/14! (#MBC)

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• MUST BE BILINGUAL (ENGLISH & SPANISH)

REMOTE POSITION

• MUST LIVE IN DADE, BROWARD OR PALM BEACH COUNTY, FL ... If you are passionate about helping people, are BILINGUAL (English & Spanish) and want to WORK FROM HOME this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications: • Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness • Strong desire to be helpful and take ownership to resolve customer situations • Empathetic and active listening • Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar • Positive outlook and enthusiastic attitude • Dependable and consistent, history of good attendance • Ability to multitask by reading, typing, and navigating through applications while speaking with customers • BILINGUAL (English & Spanish) is a MUST Responsibilities: • Communicate with customers in a proactive and professional manner. • Assist Broward County Transit TOPS Customers schedule transportation services in an empathetic and patient manner. • Respond to questions and provide information while exceeding customer expectations. • De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. TECHNOLOGY REQUIREMENTS (MUST HAVE YOUR OWN EQUIPMENT): Operating System / PC • Windows 10 or 11 Pro or higher (no Macs or Chromebooks) • Two (2) available USB 2.0 or ports of greater USB Headset with Microphone • JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case • JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function Camera • Integrated or USB Camera with 1080p resolution or higher. Standard Connection / Speed • Must have Hard-wired connection (no wireless/WiFi) • Minimum 45 Mpbs download / Minimum 10 Mpbs upload • Internet connection must not be shared with more than 3 devices in the same location CPU Speed • Dual Core 1.2 GHz or better • Intel Core i3 or AMD Ryzen 3 or better Hard Drive • 40 GB or more of available space • 100 GB or more of total space Memory • 8 GB of RAM minimum Monitor* • Dual monitors required. Details: • Start Date: Monday 10/14/24 • PAID Training Schedule: Monday through Friday 9am-6pm EST for 4 weeks • Shifts available: Must be available to work any 8-hour shift between 6:00am and 7:00pm. One Weekend day & One weekday OFF (5-Day work week) • Pay: $15.40/hr plus performance pay • Must be Bilingual (English & Spanish) Salary & Benefits: The compensation package for this position starts at $15.40/hr plus performance pay if you qualify, as well as a comprehensive benefits package of medical, dental, vision, disability, life insurance, PTO, employee assistance, matching 401K plan, and an unlimited referral bonus program (Make $$$ for referring your friends to join our team!). This is a W2 Permanent position. Job Type: Full-time Pay: $15.40 - $16.40 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Referral program • Vision insurance • Work from home Shift: • 8 hour shift • Day shift • No nights Education: • High school or equivalent (Required) Experience: • Customer service: 1 year (Required) Language: • Spanish (Required) • English (Required) Location: • Plantation, FL (Preferred) Work Location: Remote Apply Job!