CSR - Call Center (NOT REMOTE)

Job Description

Job Description... Two Exciting Positions Available! Are you ready to make a difference in the mortgage industry? We’re looking for enthusiastic individuals to join our team as Customer Service Representatives (CSR) and Customer Advocates. If you thrive in a fast-paced environment and enjoy helping others, this could be the perfect opportunity for you! • Customer Service Representative (CSR) Pay Rate: $19.00 - $22.00/hr Schedule Options: • Monday - Friday: 9am - 9pm (8hr days/1hr lunch) • Monday - Thursday: 10am - 9pm (10hr days/1hr lunch) Job Requirements: • 1-2 years of experience in a call center • Tech-savvy with proficiency in software programs and CRM systems • Inbound/outbound call experience • Ability to pass a drug test and background check • Recent high school graduates with a high GPA or IB diploma may qualify without prior experience! • Customer Advocate Pay Rate: $17.00 - $23.00/hr Schedule: Monday - Friday, 8:30am - 5:00pm (40 hours/week) Job Requirements: • 1-2 years of experience in a call center • Tech-savvy with proficiency in software programs and CRM systems • Experience with inbound/outbound calls, chat, and email correspondence • Ability to pass a drug test and background check • Recent high school graduates with a high GPA or IB diploma may qualify without prior experience! About Us: We are a leading local mortgage company committed to providing exceptional service to our clients. As a member of our team, you'll engage with borrowers, loan officers, real estate agents, and other business partners to create positive customer experiences. What We’re Looking For: A positive attitude, strong communication skills, and a genuine passion for helping others. If you enjoy an inbound call center environment and are ready to take your career to the next level, we want to hear from you! Key Responsibilities: • Meet and exceed daily, weekly, and monthly call performance metrics • Handle inbound calls and conduct outbound welcome/payment reminder calls • Assist borrowers with inquiries, verifying account information with compliance to data privacy regulations • Maintain accurate borrower records and update customer account information • Deliver scripted campaigns to guide borrowers to the appropriate departments • Complete administrative tasks as assigned Ready to Join Us? E-mail your resume to Devin at [email protected]. Don’t miss out on this opportunity to grow your career in a supportive and rewarding environment. We can’t wait to meet you! Job Type: Full-time Pay: $17.00 - $23.00 per hour Expected hours: 40 per week Apply Job!