Customer Service Representative - Remote After 90 Days!
Tek Systems is in partnership with a leading transit company looking to hire several Call Center Representatives for their Harrisburg, PA location! Benefits of this Role: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Additional Benefits of this Role:
- Contract to Hire position
- Opportunity to be Remote after 90 days
- Demonstrating your ability to proactively address customer requests and explain terms and condition you will quickly become a top performing member of our team with opportunities to become a CSR II or CSR III.
A Day in the Role:
- Taking new applications and processing payments via phone.
- Documenting customer concerns, issues, and inquiries.
- Updating and changing account holder information.
- Basic data entry.
- Follow up mail & email correspondence.
- Perform account maintenance, including account changes, adjustments, and statement requests.
- Accurately explains the terms/conditions and policies/procedures relating to the account
- Prepares reports including CSR Daily Activity report and cash out report.
Requirements:
- 1+ year consecutive Customer Service Experience
- Call Center experience is not required, but is a plus!
- 1+ year working with a computer system
- Proficient data entry skills required.
- Positive demeanor and Customer Service Skills
- Strong attendance history and reliable transportation
- HS Diploma or GED
Work Environment
- Call Center Environment
- Hours: Monday to Friday, Day Shift.
- Dress: Business Casual (Jeans are OK! No leggings or sweatpants)
Next Steps: The Tek Systems recruiting team will reach out to you to discuss next steps in 3 business days. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply Job!