Customer Support - Must be within commuting distance to Coppell, TX! - Night and Weekend
Printful helps artists and entrepreneurs transform their ideas into thriving ecommerce businesses. With 300K+ customers using our services, we're one of the world's leading printing, warehousing, and fulfillment companies, and among the fastest-growing businesses in the US. Since opening in 2013, we've been trusted to print 32M+ items and grown into a team of 1,800+ employees worldwide. We've recently been named one of the fastest growing companies in the USA by INC for the second year in a row! Here's a link to our story - apply here to tell us yours! The story of Printful The Basics: You have excellent customer-focused experience and are a fantastic multi-tasker. Maybe you're a gamer, maybe you were recently in school and had to juggle a few projects at a time. Or maybe you handled some tech support questions in a previous job. Whatever your past, you exude confidence while talking through tough problems, even when you're not sure of the answer yourself. You're confident you can get the right answers and instill that confidence in the people you're talking to! You have a thirst for growth and look to do better every day. The Formalities: Overview of Position: Under general supervision of CS Manager and Supervisors, provides Top-Tier customer service during every interaction. Maintains customer accounts, and performs related duties, as required. *Though this position is home-based for now, the employee must reside within a commutable distance to our Coppell facility and be willing and able to attend a half-day ONSITE Onboarding and then be willing to come onsite at some point in the future** Hours: Training Schedule: 11am to 7:30pm Mon-Fri Training will take place using virtual meetings in a classroom setting for several weeks. Once training is complete the schedule is Mon-Fri 9:00am-5:30pm Your Responsibilities: Answering emails, talking with clients via live chat and phone support. Helping Printful clients set up their online shops, get that great design of theirs on top of one of our products, or getting startup goods for their office from Startup Vitamins. Assisting customers with setting up their E-Commerce platforms Assisting customers with troubleshooting issues with their Printful Store and their E-Commerce platform Our Requirements: Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking Talking to others to convey information effectively. Service Orientation Actively looking for ways to help people. Reading Comprehension Understanding written sentences and paragraphs in work-related documents. Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Persuasion Persuading others to change their minds or behavior. Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making. Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Social Perceptiveness Being aware of others' reactions and understanding why they react as they do. Time Management Managing one's own time and the time of others. Additional Competencies: Good at working with hands. Ethical Conduct We Offer: Competitive Pay (from Home!) Competitive Benefits - Health, Dental, Vision, Life Insurance Personal and Professional Development Opportunities 401k with Company Match A fun and engaging position Remote Worksite Printful is growing. Come grow with us! AAP/EEO Statement Printful provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Printful complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Printful expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Printfuls employees to perform their job duties may result in discipline up to and including discharge. Apply Job!