MA or LVN- Evernorth- Kissimmee, FL

About the position The experienced Medical Assistant (MA) plays a vital role in supporting healthcare providers by assisting in the preparation, examination, and treatment of patients. This position is critical within our Health Centers, where the MA will also be cross-trained for back-office duties to provide coverage as needed. Evernorth Direct Health, a leading business in custom care delivery and wellness services, operates across four key business lines: Wellness Centers, Health Coaching, Wellness Events, and COVID-19 solutions. Our mission is to redefine healthcare, recognizing that health is the foundation for progress. We believe that true change requires a collective effort, and we are committed to solving the challenges that others may overlook. In this role, the MA will greet and check in patients, verifying their coverage and eligibility while completing necessary paperwork. Responsibilities include obtaining patient histories, taking vital signs, and assisting with care coordination. The MA will administer medications, prepare examination rooms, and ensure that instruments are cleaned and sterilized according to established protocols. Additionally, the MA will handle phone calls in compliance with departmental procedures, schedule appointments, and review preprinted instruction sheets with patients. Participation in department staff meetings and in-service programs is expected, along with cross-training in new procedures and departments. The MA will also assist in orienting new employees and temporary staff to their job responsibilities. This position is part of Evernorth, a new business within the Cigna Corporation, which emphasizes innovation in health services to improve accessibility and outcomes for patients. We are looking for individuals who are committed to providing excellent customer service and who thrive in a team-oriented environment. Responsibilities • Greet and check in patients by verifying coverage and eligibility and completing appropriate paperwork. , • Obtain patient history and take vital signs. , • Assist with coordination of care. , • Administer medications as required. , • Prepare examination rooms for patient visits. , • Clean and sterilize instruments per protocol. , • Answer telephone calls in compliance with departmental procedures and route calls appropriately. , • Schedule appointments and verify membership according to various benefit coverages. , • Review preprinted instruction sheets with patients. , • Attend department staff meetings and in-service programs. , • Cross-train to new procedures and departments as needed. , • Assist in orienting new employees and temporary pool staff to job responsibilities. Requirements • Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification required. , • Current Basic Life Support (BCLS) certification required. , • At least 1 year of front and back office experience in a healthcare setting. , • Experience in answering phones and scheduling patients effectively. , • Phlebotomy skills are required. , • Solid computer skills, including proficiency with Electronic Health Records (EHR). , • Excellent customer service skills are essential. , • Team-oriented with strong time management skills. , • Responsible and reliable work ethic. Nice-to-haves • Bilingual in Spanish is a plus. , • Customer-centric focus is preferred. , • Dynamic personality that enhances team dynamics. Benefits • Health insurance coverage. , • Flexible scheduling options. , • Opportunities for professional development and training. , • Paid time off and holidays. Apply Job!