Remote Member Enrollment Coordinator (FL ONLY) $20 hr.

About the position The Remote Member Enrollment Coordinator is responsible for assisting members with enrollment in discount RX programs for specialty medications. This role involves handling a high volume of inbound and outbound calls in a fast-paced contact center environment, providing high-quality service while ensuring compliance with health information regulations. The position is contract-to-hire and offers opportunities for growth based on performance. Responsibilities • Assist with calls enrolling in discount RX programs for specialty medications, handling approximately 50 to 60 calls daily. , • Receive inbound and make outbound calls in a fast-paced Contact Center environment, assisting members with copay assistance enrollment, case inquiries, requests, and concerns. , • Provide high-quality service to members, striving for first-call resolution while maintaining a professional and compassionate demeanor. , • Verify and protect patient health information accurately, ensuring confidentiality and compliance with regulations. , • Act as a subject matter expert, offering accurate and up-to-date information to members and guiding them through the enrollment process efficiently. , • Utilize CRM database effectively to verify member data, record interactions, escalate unresolved cases, and complete assigned tasks as directed by call center leadership. Requirements • Must have fast-paced call center experience in an inbound and outbound environment for the last 5 years. , • Must have health insurance experience on the pharmacy side and/or co-pay experience. , • Experienced with talk-tracks. , • Must be computer proficient and able to navigate multiple software systems. , • Must be able to handle calls with professionalism and empathy due to the nature of their business. , • Must have an ethernet connection in a private, designated workspace (cannot use WiFi). , • Speed test: 25 DL / 25 UL required. , • High school diploma or equivalent is required. Nice-to-haves Benefits • 401(k) , • Dental insurance , • Flexible schedule , • Health insurance , • Paid time off , • Vision insurance Apply Job!