Senior Software QA Specialist - FACTS Learning

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The Senior Software QA Specialist oversees the quality of products produced by the Software Development Team. This position focuses on process improvements that result in high quality production operation of software products. In addition, the Senior Software QA Specialist monitors for and reports on quality issues and is responsible for ensuring the team's processes change to avoid repeated issues. The Senior Specialist works with minimal supervision and has a solid understanding of the products’ business domain. This position mentors other QA Specialists and collaborates across all development teams to establish consistent best practices. This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days a week. JOB RESPONSIBILITIES: • Work effectively to define testable user stories that includes test cases and acceptance criteria. • Review automated test cases created to ensure they are adequate to enable a high-quality, continuous deployment process. • Monitor software logs, metrics and performance data for issues or opportunities to improve software quality. • Triage, validate, and track bugs or issues that are reported to the team. • Leads “after action” reviews to ensure the team is learning from issues and improving their QA practices. • Ensure the product meets UX design standards and accessibility guidelines. • Identify opportunities to improve efficiency and effectiveness in automated tests. • Conduct manual and exploratory testing to validate quality and coverage of automated tests. • Identify and ensure metrics are being used to track both improvements and established processes. • Coach and mentor team members and collaborate with other development teams. • Work with Technical Leads, Architects, and Managers within the company to plan and advance quality assurance best practices. EDUCATION: Bachelor’s degree or equivalent experience. EXPERIENCE: • 5+ yeas’ experience with NBS products or similar position at another company. • 2+ years of experience reading and understanding programming languages. • 2+ years of experience with database querying (e.g., SQL or MongoDB) COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: • Ability to handle multiple priorities and work under pressure • Understanding of business requirements and how they relate to technical requirements. Salary for this position: $65,000 - $110,000 depending on experience Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK. Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected]. Nelnet is a Drug Free and Tobacco Free Workplace. Apply Job!