Manager, Customer Success, Inpatient Flow (US Remote)

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 180 health systems and over 1,000 hospitals and centers across 49 states rely on our award-winning products to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world. The Manager of Customer Success is a strategic and supportive partner for our customers at every stage of their life cycle. They are focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping cross functional teams such as sales, marketing, engineering and product. WHAT YOU’LL DO • Lead and mentor a high-performing team, fostering a culture of customer delight and continuous improvement. • Have a passionate focus on customer outcomes, product adoption, and overall experience to achieve departmental and organizational goals • Develop trusted relationships with customers, serving as a product subject matter expert both internally and externally • Develop highly scalable processes for ongoing training and support ensuring new and existing employees can maximize the customer’s use of the product and adoption of new workflows • Develop and deliver ongoing business reviews with key champions within the customer base highlighting the value of our product and team • Collaborate with marketing to develop a repeatable and scalable case study process to share our client successes with the world • Help product managers refine the iQueue for Inpatient Flow product suite improving AI features, automation capabilities, and data acquisition methods WHAT YOU’LL BRING • A strong commitment to customer success with a relentless focus on customer happiness, problem-solving, and retention • Experience leading and developing high-performing teams, leveraging 8+ years of industry experience, including 5+ years in client-facing roles and 2+ years in progressive management • Strong quantitative background (Bachelor's degree minimum, Master's preferred) to effectively manage data-driven products and drive software adoption • Expertise in change management, performance optimization, and executive communication, including the ability to address escalated issues with C-level stakeholders • Experience implementing and refining customer success best practices, fostering a culture of continuous improvement and excellence in service delivery • Willingness and ability to support our West Coast customers and work West Coast hours BONUS POINTS IF YOU HAVE • Clinical credentials • A blog, article, or any published subject matter expertise writing is a plus $150,000 - $170,000 a year LeanTaaS takes a market-based approach to pay. The offered base salary will reflect careful consideration of a number of factors, including the level you are hired into, your location, skills and qualifications, prior relevant experience, internal equity, and market conditions. This range may be modified in the future. Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to [email protected]. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law. Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you. Apply Job!