Insurance Operations Manager

Waymo is an autonomous driving technology company with the mission to be the most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo One, a fully autonomous ride-hailing service, and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over one million rider-only trips, enabled by its experience autonomously driving tens of millions of miles on public roads and tens of billions in simulation across 13+ U.S. states.

At Waymo Insurance, you will work on the cutting edge of emerging risk and related issues surrounding our transformational autonomous driving technology and help drive our business lines forward from technology ideation through scaled commercial deployment. We partner with our legal, public policy, safety, security and privacy experts to evaluate and manage risks for the autonomous driving world to come, advising on insurance trends, evaluating and quantifying product liability, auto, cyber and related risks to ensure we build the appropriate risk and insurance frameworks to support and protect our users around the world. We collaborate with our business development, product partnership, strategy and operations teams in the execution of our business plans to ensure the company's interests are well protected from existing, new and emerging risks. We support the legal, policy and regulatory teams as they optimize our exposure in line with our risk appetite through the review of contracts, evaluation and shaping of emerging law and regulation at both the state and federal level. And we anticipate, quantify and mitigate emerging risk by maintaining active relationships and frequent contact with insurance and AV industry partners.

In this remote role, you will report into our Head of Claims & Insurance Operations.

You will

• Help shape the future of claims management in an autonomous world
• Provide oversight to claims associated with insured products
• Provide oversight and guidance to TPAs, cultivating a customer experience focused culture of excellence.
• Evaluate event data in order to assess risks and establish claims promptly.
• Support the development, implementation, and adherence to claims processes and technological enhancements to improve claims handling
• Collaborate with internal teams and insurance companies and vendors to improve and help scale the claim function at Waymo
• Assist in risk management activities - such as underwriting data collection, contract review, insurance renewal-related work, and COIs

You have

• 12+ years insurance claim experience (preferably in Auto, Gl, PL, WC) and 5+ years in claims leadership
• Experience creating and documenting processes
• Ability to excel as an individual contributor with an eye towards building a world class team
• Ability to obtain an insurance adjustor license as needed
• Experience managing multiple projects while prioritizing high impact work within high-growth environments
• Bachelor's Degree or higher, J.D preferred

We prefer

• Experience working with startups, insuretechs
• JD
• CPCU

#LI-Remote

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. 

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.