Enterprise Customer Success Manager

At Keepit we deliver the next-level data protection. We own and operate a vender-independent cloud to provide next-level SaaS data protection. We offer all-inclusive, secure, and reliable backup and recovery services for our data. We are One vender, One data processing. We are growing fast as a company and do our best to bring our SaaS cloud-based backup services to the global audience. Our platform is designed to provide customers with an immutable historical archive of their primary data in systems such as Microsoft 365, Google Workspace, Salesforce, Azure AD, Dynamics 365, and Zendesk. It aims to protect them against everything, starting from ransomware to simple accidents. We are seeking a dynamic and results-driven Enterprise Customer Success Manager to join our team. The ideal candidate will act as a trusted advisor to enterprise clients, helping them navigate Keepit’s solutions, managing complex onboarding processes, and facilitating engagement with Keepit’s technical experts, leadership, and product teams. What does a successful Enterprise Customer Success Manager do at Keepit?

• Onboarding and implementation management / Delivery - Oversee the onboarding and implementation of Keepit’s solutions for large enterprise customers. Collaborate with solution engineering and technical teams to ensure custom configurations, integrations, and compliance needs are met. Apply lessons learned from similar customers to ensure smoother and faster onboarding.
• Customer advocacy and strategic alignment - Act as the voice of the customer within Keepit, advocating for customer needs. Ensure solutions and services align with the enterprise’s business objectives and provide feedback to the product team for future developments. Promote the adoption of Keepit’s broader platform for SaaS backup solutions, encouraging multi-workload adoption beyond M365 and Entra ID.
• Long-term success planning - Develop and execute a strategic customer success plan that includes specific goals, key milestones, and success metrics for each enterprise account. Work with the customer to align Keepit’s solutions with their long-term business strategy and drive the adoption of additional workloads.
• Upsell and cross-sell opportunity management -

Work closely with sales and account executives to identify opportunities for upselling and cross-selling additional products and services. Proactively propose solutions that align with the customer’s evolving needs, with a strong focus on multi-workload adoption.

• Renewals and risk management - Lead the renewal process for enterprise accounts, identifying risks and taking corrective actions to ensure long-term retention and contract renewal. Use insights from customer intelligence tools to anticipate churn risks and engage proactively.

If you have...

• Proven experience in customer success, account management, or technical consulting, ideally with enterprise customers in the SaaS or tech industry.
• Strong technical background and the ability to translate customer requirements into actionable solutions.
• Excellent communication skills, with a track record of building trusted relationships with executives and technical teams.
• Ability to thrive in a collaborative environment, working closely with sales, engineering, and product teams to drive customer success.
• Willingness to travel regionally to meet customers and represent Keepit at events.

We would like to connect with you.

We offer

• Excellent Benefits – Health, Dental, Vision, Life, 401k & Matching
• Unlimited Vacation
• Career Development – Opportunities for advancement
• Global Experience – Our corporate office is in Copenhagen, and we cherish our Danish culture
• Collaborative Teams
• Fun work environment

This position offers a competitive salary, performance-based incentives, and professional development opportunities. If you are a motivated individual with a passion for sales and customer service, we invite you to apply for this exciting opportunity to work as an Customer Success Manager. Our commitment to diversity and inclusion: Keepit is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform essential job functions. We kindly ask you not to provide us with any sensitive categories of personal data when applying for a job with us. When applying for the vacancy, Keepit will process your personal data, and therefore we recommend that you also read our privacy policy, which describes our processing of personal data and your rights as a data subject. Apply Job!