Grp Platform Partner Mgr

About the position Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune's 50 Best Workplaces for Diversity and as one of World's Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there's a home, and a flourishing career for you at Aflac. Responsibilities • Serves as Aflac's internal and external point of contact for case-level third party electronic enrollment vendor partnerships; responsible for ensuring successful case level electronic enrollment implementation including but not limited to providing feedback and explanation of product and file specifications for case setup, compliance and site testing, file testing, and assigned file processing barriers. , • Provides central coordination of ongoing case level electronic enrollment implementation services and partners with internal business units to ensure that implementation issues and escalations are avoided or resolved promptly and prevents re-occurrence; increases enrollment effectiveness, and builds credibility both internally and externally through continued, consistent excellence in the practice and handling of enrollment technology. , • Addresses and resolves any case specific enrollment platform questions or issues in a consistent and timely fashion; ensures that quality control measures are in place and maintained to address evolving issues; ensures that all resolutions have a positive downstream impact. , • Participates in integration calls between vendors and Aflac to ensure thorough communication of the enrollment requirements and processes. , • Acts as a liaison, coordinating case specific solution activities within the partner service team, various internal departments and external clients, brokers, or vendors to ensure effective and efficient electronic enrollment; makes independent decisions regarding the best solution to conserve business resources, makes recommendations for potential business solutions, and participates in implementations of improvements and revisions to business processes and requirements. , • Oversees coordination of implementation of technology with internal and external customers to facilitate data exchange; establishes, consults, and implements appropriate technology for initial case set-up and subsequent changes. , • Maintains a working knowledge of Aflac products and associated compliance requirements, enrollment and benefit administration technology requirements, and industry best practices; maintains a working knowledge of assigned platforms technical capabilities as it relates to Aflac's requirements; updates changes to vendor capability repository as needed. , • Actively participates in partner strategy and operational review sessions; participates in ongoing stewardship. , • Travels to assigned technology partners as determined by the client service and partner growth strategy and as needed to ensure the delivery of the distinctive, superior, responsive, and consistent service experience (travel is generally less than 25%). , • Performs other duties as required. Requirements • Bachelor's Degree in Business Administration or a related field. , • 6+ years of related work experience. , • Client facing, relationship management experience. Nice-to-haves • Experience developing and implementing associate and partner scorecards and strong working knowledge of performance measurement concepts. , • Strong working knowledge of Aflac Group product portfolio, systems, operational process and industry practices. Benefits • Medical, dental, and vision coverage. , • Prescription drug coverage. , • Health care flexible spending. , • Dependent care flexible spending. , • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee). , • 401(k) plans. , • Annual bonuses. , • Opportunity to purchase company stock. , • 11 paid holidays. , • Up to 20 days PTO to be used for any reason. , • State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked). Apply Job!