Night Auditor

Hours: 11 pm to 7 am, Part Time, Sunday and Monday nights and occasional relief for vacations. Camp Lucy is looking for a Front Desk Agent for their Luxury resort, located in Dripping Springs, TX. We are looking for a personable, friendly team member with a guest-first mentality and a fantastic work ethic. Camp Lucy is nestled on a gorgeous Hill Country Ranch overlooking Onion Creek in Dripping Springs. Home to the premier wedding and special event venues and luxury accommodations Benefits: • Company discounts • Lucrative referral program • Health benefits for Full-time employees • Paid Holidays for Full-time employees Requirements: • Must work Overnight • Must have TABC and Food Handlers or willing to obtain one • Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned the type of room requested and the correct rate is charged. • Checks out the guest at end of stay. Ascertains guest satisfaction collects keys, posts late charges and presents a bill to the guest. Settles bill accurately through credit card or cash transaction. • Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with resort services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with a guest will be in person and by phone. • Maintains a balanced bank assigned by the hotel. Makes a change, cashes checks, and manages the cash drop procedure, as well as, any billing matters. Reconciles all transactions at the close of each shift. • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. • Accepts reservations, changes, and cancellations. Answers all guest calls and questions via email or phone. • Assists with the responsibilities and duties of Concierge and Guest Experience Services • Provides basic troubleshooting support for in-room services such as the Internet, TV movies, games, and Web service. • Ensure immediate response is given to any and all guest comments and concerns and inform the immediate supervisor of concerns and assist in implementing corrective measure when necessary • Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability) • Effectively monitors all daily operations in the lodging office for both the staff and the guests • Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions • Other duties as assigned Nestled on 289 acres in the heart of the Texas Hill Country lies Texas Wine Country Resort, Camp Lucy. The property, which began as a premier wedding venue, has since in the last 10 years grown into the area’s favorite full-scale resort. With 5 state-of-the-art event venues, 41 luxury guest rooms and award-winning restaurant, Tillie’s, it is no secret, there is a lot to love about Camp Lucy! But what may be less obvious, and where the magic really takes shape, is in the hands of our world-class employees who work together to create the famous Camp Lucy Experience each day. Though an operation of this size takes a very diverse group of talent, it is pertinent that we all embody the same core values and heart of hospitality which is put on display the moment a guest enters the property. From execution of the most elaborate weddings to the finer details of a guest’s room service, there is an expansive team who has quite literally done the heavy lifting to make each guest’s dream a reality. Pay: $19 / hour Pay: • Other Benefits: • Health insurance • Dental insurance • Vision insurance • Paid time off Job Type: parttime Schedule: • Night shift Education: No education required Work location: On-site Apply Job!