Merchant Services Specialist

About the Team New Verticals is an exciting team at DoorDash within the Merchant Services organization that is building and scaling new ways to create and update catalogs for Merchants to sell to our customers on the DoorDash platform. New Verticals includes DashMart, Convenience, Alcohol, Grocery, and Retail businesses. These categories bring about new challenges and opportunities to build something at DoorDash from the ground up. Our team ensures quality for ~30 different workflows while supporting the Vendor Management team, Strategy & Operations as well as other cross functional partners. We primarily work in JIRA, Google Sheets and MODE/SQL as well as internal DoorDash tools.

About the Role

As a Merchant Services Specialist at DoorDash, you will perform quality & assurance for a variety of complex workflows, identify trends within datasets and work to implement changes from those learnings to increase efficiency and improve processes while consistently meeting or exceeding TPD (Task per Day) and accuracy expectations. We're looking for someone who is an operator, detail oriented and a problem solver. You will report directly into the Merchant Services Supervisor. This role will be hybrid. . You’re excited about this opportunity because you will…

• Improve on existing processes and workflows
• QA impactful projects
• Work with team members to ensure the success of the team on a peer level as well as cross functionally with other teams and leadership
• Operate as a Subject Matter Expert to identify trends and highlight opportunities for improvement
• Meet or exceed metric expectations
• Learn and pivot between a variety of workflows in order to accomplish the greater business goals
• Join our highly motivated team at a time of rapid growth and exciting scale initiatives

We’re excited about you because…

• Identify trends and patterns within datasets to increase efficiency and improve processes
• You are operations-inspired and always look for ways to improve the quality of service
• You are able to thrive in a fast-paced, constantly changing work environment
• You have previous experience and a proficient understanding of Google Sheets
• You can easily shift between multiple projects
• You have a mind and talent for process improvement
• You are detailed oriented and focus on accuracy and precision
• You practice skillful typing and have research abilities
• Basic SQL querying skills a plus

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection. Apply Job!