Sourcing Manager Contact Centre

About the position The Procurement Sourcing Manager for the Contact Centre at Verizon is responsible for managing relationships with global suppliers, focusing on cost structures and contracting frameworks to enhance service delivery. This role requires strong analytical and negotiation skills, strategic thinking, and the ability to work within a high-performing team in a dynamic environment.

Responsibilities

• Negotiate commercial terms and establish new supplier relationships.

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• Provide insights and strategies to optimize costs and service quality.

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• Identify and implement contract improvements and optimization opportunities.

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• Formulate pricing recommendations to enhance efficiency and service excellence.

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• Manage relationships and resolve commercial issues in collaboration with technical and finance teams.

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• Lead Cross Functional Teams (CFTs) to develop requirements and consensus on commercial approaches.

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• Serve as a Trusted Advisor to business partners and propose sourcing strategies.

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• Collaborate with business partners to assess needs and manage expectations.

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• Represent Verizon at industry forums and events.

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• Perform contract administration and ensure compliance with legal and regulatory standards.

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• Prepare deal memos and compliance documentation for contract execution.

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• Participate in Operational Reviews with senior executives.

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• Support other sourcing initiatives as required.

Requirements

• Bachelor's degree.

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• Relevant work experience in strategic sourcing or related fields.

Nice-to-haves

• Master's degree or equivalent advanced degree.

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• Certified Professional in Supply Management (CPSM) or Certified Purchasing Manager (CPM).

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• Accounting or Finance experience.

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• Project Management Professional (PMP) certification.

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• Lean Six Sigma experience.

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• Strong business acumen.

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• Strong analytical, verbal, and written communication skills.

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• Experience in a large cross-functional culture.

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• Ability to work with senior staff and front-line employees.

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• Competency in strategic thinking and driving business ideas forward.

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• Experience in negotiations, analysis, and relationship management.

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• Proven ability to influence decision makers.

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• Detail-oriented with strong multitasking skills.

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• Record of handling confidential information appropriately.

Benefits

• Hybrid work environment with defined work location.

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• Diversity and inclusion initiatives promoting a collaborative environment.

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