Accounts Receivable Call Center Representative

Worldwide Salaried Open

Description:

Candidate must be able to work 8 to 5 Eastern Standard Time, Monday thru Friday
Eyecare Services Partners is searching for a skilled, full time Remote, Accounts Receivable Call Center Representative
Candidates must live in the Eastern Time Zone
Great work hours, No late evenings, no major holidays
The A/R Call Center Representative will take calls from and provide accurate answers to patients with questions and concerns about their insurance billing, their payment responsibility or refund due
Answering incoming phone calls without delay
Must be able to read and decipher EOB's
Ensuring patient information is accurate, including billing information
Researching authorization benefits with insurance companies or online websites
Identifying all patient accounts accurately based on PPO, HMO, or other managed care organization coverage
Accurately and timely completes data entry, including but not limited to authorizations and benefits
Informing patients of medical office procedures and policies
Validating and processing refund requests from patient calls

Requirements:

Minimum of a HS diploma or GED with some college preferred.
At least one year of ophthalmology billing experience is required.
Strong communication and interpersonal skills.
Experience with EHR and EPM, NextGen is strongly preferred
Knowledge of insurances and/or healthcare experience is strongly preferred.
Basic computer knowledge of Microsoft Office.
Excellent customer service, communication skills, telephone and people skills, as well as grammar.
Well-organized with attention to detail and the ability to multi-task.
Personable and empathetic with patient needs and concerns.
Prior customer service/call center experience is preferred.

Benefits:

Apply Job!

More jobs