EAP WorkLife Analyst - Medicare

Worldwide Salaried Open

Description:

Fully Remote ANYWHERE within the continental U.S.
The schedule is Monday through Friday,
11:45am to 8:15pm Eastern Time.
The WorkLife Consultant (WLC) is part of the WorkLife Team and provides education about community resources,
resource needs assessment,
and community and/or national referrals to a variety of customers for a variety of needs including childcare,
elder/adult care,
and basic/everyday needs.
The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors.
The most frequent requests received are for emergency financial,
housing,
childcare/children with special needs,
elder/adult care,
and health related needs.
The WLC assesses resource needs,
proposes options and researches/screens potential community service providers to meet the assessed needs.
Provides resource referrals,
and educates individuals on how to use resources to handle various life and work situations.
Appropriately documents member interactions and research/case fulfillment in the system.
Works in an inbound and outbound call center environment and completes outbound phone calls and research.
Not all calls will be research/referral oriented.
Some calls may be more administrative or customer service oriented.
Additional responsibilities assigned based on business need,
including staffing an online chat platform.

Requirements:

1+ year(s) of experience educating individuals/families on various community resources,
and locating and referring to community resources (i.e., elder care resources,
food assistance,
transportation,
housing,
rental assistance,
support groups,
human services resources, etc.)
1 + year(s) of experience working with the elderly and/or adults with disability populations in a capacity that specifically includes completing resource needs assessments and referring to appropriate community resources
1+ year(s) experience in social work,
social services,
case management or related field (i.e., intake/assessments,
assessing for resource needs,
referrals,
discharge planning,
non-profit organizations,
hospitals,
advocacy agencies, or government provided services)
1+ year(s) experience with conducting resource needs assessments (ex. eldercare needs,
rent/utility/housing needs,
childcare needs)
Must have access to Broadband or Fiber internet with minimum speed of 25mbps/3mbps;
higher speed may be needed for proper internet performance based on the internet usage of others in the household during your scheduled working hours.
Must be hard wired into your internet modem and not work off of Wi-Fi.
Excellent written communication skills,
needs to be clear and detailed
Excellent verbal communication skills,
needs to be clear and professional
Excellent computer skills including MS Office applications such as Excel,
Word and Outlook.

Benefits:

Affordable medical plan options,
a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings,
tobacco cessation and weight management programs,
confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off,
flexible work schedules,
family leave,
dependent care resources,
colleague assistance programs,
tuition assistance,
retiree medical access and many other benefits depending on eligibility.

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