Gift Card Support Specialist
Job title: Gift Card Support Specialist in Allentown, PA at Shift4
Company: Shift4
Job description: OverviewShift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit .Responsibilities:Gift Card Support Specialist Tier 1 - is expected to work with our merchants and dealers by promoting the highest level of service and professionalism. We work with a wide array of clients who rely on the highest quality of service and dedication. This role is expected to project a positive company image and experience through phone interaction along with e-mail correspondence. They should support interactions with customers and internal personnel through multi messaging campaigns such as email, mail, phone, task systems, and chat systems. Tier 1 agents are also expected to acquire an in depth understanding of the entire merchant processing industry as well as the entire gift card process.
- Work closely with management to assist with gift card specific projects (IN OFFICE POSITION NOT REMOTE).
- Communicate with merchants and dealers via phone, email, chat, and tickets.
- Assist merchants with placing gift card orders via our online wizard.
- Provide reports upon request to merchants.
- Work with merchants and/or dealers to schedule and perform gift card conversions from previous providers.
- Resolve merchant issues related to the activation and redemption of gift cards.
- Process gift card orders for printing.
- Assist with gift card fulfillment and other legacy TCC duties.
- Handle fulfillment inventory and work with suppliers to obtain inventory.
- Utilize strong problem-solving and people skills to ensure first call resolution.
- Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken.
- Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment.
- This position requires employees to maintain cooperative, diplomatic working relationships with co-workers, supervisors, customers, and the public; work as part of a team and collaborate with colleagues; and complete projects under tight deadlines even when there are competing requirements and changes in assignments.
- Must be available to work overtime when needed.
- Demonstrate exemplary performance & attendance.
- Bachelor's Degree or equivalent work experience is preferred.
- Experience at Shift4 Payments or Payments Industry/Project Management Knowledge.(nice to have)
- Familiarity with the Microsoft Office Suite & Google Sheets.
- 2+ years of computer technology experience preferred, but not required.