Medical Assistant (Hybrid Field Remote in San Diego, CA)

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

Medical Assistant is responsible for completing all of medical assistant duties with a high demonstrated competency in addition to managing patient flow on the floor. Additional duties such as special projects, reports, administrative or compliance tasks may be assigned as needed.

General Duties / Responsibilities:

• Begin as Telehealth support (Remote, Work from Home) and onsite to care centers as needed.

• Drop-in home visits (Driving up to 50% of the time)

• Complete all basic patient intake with demonstrated competency including but not limited to:

  • Vitals (height, weight, blood pressure, pulse, respiration, temps, etc)

  • Phlebotomy

  • Vaccine Administration

  • Medical History/medication collection including Jump Start Application and EMR

  • Other machines / systems trained on by supervisor and within Medical Assistant Scope

• Complete all patient check in functions including eligibility verification, appointment scheduling, confirmation, arrival of member within the EMR system and checkout.

• Complete HEDIS and all other clinical alerts tasked to a medical assistant role per protocols including management of home monitoring systems if applicable

• Deliver on excellent customer service for every member including assisting with care coordination needs such referrals, enrollments in chronic disease management programs, etc.

• Facilitate member concerns, complaints or coordination needs regarding services at Alignment clinics, primary physician’s offices, any network provider or with health plan.

• Complete telephonic history and pre-visit planning as needed

• Complete patient drop in visits for those that are unable to contact or need equipment assistance in home for Alignment’s telehealth programs

• Facilitate referrals / authorizations for members between the member, Alignment, specialist and primary care provider if applicable.

• Other duties as assigned

Minimum Requirements:

Minimum Experience:

• Minimum 3 years' experience as a medical assistant preferably in a physician office including working knowledge of managed care. Experience working with internal medicine offices highly preferred.
• Knowledge in Medicare and Medicaid benefits and resources preferred
• Familiar with medical terminology
• Education/Licensure:
• Requires a high school diploma.
• Medical Assistant Certification is preferred. LVN/LPN or other higher nursing certifications accepted as well.
• If MA Certificate not available, dependent on the state scope of practice regulations, minimum 3 years Medical Assistant experience demonstrating medical back office competencies.
• Current Driver’s License
• CPR/First Aid Certification is required.
• Other: Bi-lingual (English/Spanish) preferred, but not required.
• Other languages preferred: English/Vietnamese or English/Chinese (Mandarin/Cantonese)
• Proficient in Microsoft programs
• Proficient with the following applications:
• Doximity
• Zoom
• Other video applications
• Proficient with EMR

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The employee may be required to travel to other clinic locations away from his/her home location(s) and/or to patient homes

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/ . If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected] .