Benefit Customer Service Representative - Seasonal Colleague

Worldwide Salaried Open

Description:

As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans.
We allow you the freedom to take the time necessary to provide the highest level of service on each contact.
You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience.
We provide superior customer service in a work from home environment (following the initial training and onboarding period).
Starting pay is $17.00/hr with the potential for an increase after one month.
During our busy season you will be expected to work a 40-hour week and overtime when requested.
During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need.
This is a seasonal role; however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson.

Requirements:

Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
High level attention to detail, multi-tasking, and ability to organize work
Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
Ability to work autonomously in a self-paced, self-motivated team environment
Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
Ability to understand and follow oral and written instructions
Ability to type 30 words a minute
Experience working in a customer service-related field
High School degree required
The following are a plus: Associate or Bachelor’s degree nice to have
Working knowledge of health and welfare and/or defined benefit pension plans
Experience working in a call center environment
Ability to read, write and speak Spanish

Benefits:

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