Urgently Hiring: Customer Experience Agent - Fully Remote
Level up your career with a new role at workwarp as a Customer Experience Agent - Fully Remote! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.
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Job description This position is responsible for providing service to customers in the Electricity industry. Essential Duties/Responsibilities:  Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner  Research account status and identify account issues  Address billing inquiries and resolve billing disputes  Process disconnection and re-connection requests  Enroll customers and resolve enrollment issues  Initiate collection activity on past due accounts and process disconnection and re-connection requests  Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role Skills/Knowledge/Abilities:  Bilingual (English/Spanish) Required  Outstanding phone etiquette and polished communication skills (written and verbal)  Excellent listening skills  Ability to maintain a calm demeanor when dealing with agitated customers  Attentive to detail and committed to high quality customer service  Strong quantitative, analytical, and problem solving skills  Willingness to identify problems and suggest process improvements  Proficiency in Windows environment and MS Word and Excel applications  Comfortable in a fast paced environment where change is commonplace Experience:  Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred  Experience within the retail electricity industry strongly preferred  Experience in similar markets such as utilities, telecom, or cable preferred Apply Job!Â
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