Benefit Customer Service Representative - Seasonal Colleague - Non Bilingual

Worldwide Salaried Open

Description:

Help client plan participants during enrollment and updates to health care/pension plans
Provide the highest level of service on each contact
Work mostly on the phone, with opportunities to assist via chat and message center
Train and onboard remotely, must meet eligibility requirements
Start at $18.00/hr during training, increase to $18.75/hr after onboarding
Expected to work 40 hours a week and overtime during the busy season
Hours may fluctuate between 32 to 40 depending on client need
Seasonal role with opportunities for high performers to assist on other clients and full-time opportunities

Requirements:

Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
High level attention to detail, multi-tasking, and ability to organize work
Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
Ability to work autonomously in a self-paced, self-motivated team environment
Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
Ability to understand and follow oral and written instructions
Ability to type 30 words a minute
Experience working in a customer service-related field
High School degree required
The following are a plus:
Associate or Bachelor’s degree nice to have
Working knowledge of health and welfare and/or defined benefit pension plans
Experience working in a call center environment
Ability to read, write and speak Spanish

Benefits:

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